Island House Hotel Orange Beach - a DoubleTree by Hilton

I booked for one night for a little family trip. We live close by but we found we couldn’t go since there is a not apply option I just showed unsatisfied. My ninth state was on refundable nothing against the hotel. It appears like we would’ve had a great time otherwise.

Beautiful place! When checking in 3 staff member were having their own conversation. I'm attuned to customer service; the inappropriate conversation they were having was not what a customer should ever hear. This was the only time this was noticed. Every staff member was great, attentive, and professional. I have no problem with no coolers at the pool. This is a beautiful place so don't lower its class with your yeti. The beach is wonderful. Chairs plentiful. Room was spacious and clean. Bed comfortable. Balcony was great, however not sure if it was the chairs or the railing that made it difficult to enjoy the view compared to other hotels with Balcony views. Bar service was wonderful. Lunch was good; nothing special but convenient. Wearing wristbands, towel sign-out/in, and security rounding seems a little much. Overall this was a wonderful stay. Thank you/Cheers.

Another great trip!! We have stayed here several times and it’s always a great stay! Beautiful beach, friendly employees, and David does the best job of making a coffee drink!! Claire at the beach chair service does an excellent job keeping everyone in the shade! I’ll definitely be back in a few weeks!!

My husband and I slept so well. The bed was terrific, and the pillows were great! The view from the balcony was so beautiful. We were impressed that all the rooms had a balcony view! We enjoyed our stay. We will be back again! We loved how clean the pool was; it was just the right size to enjoy.

Right on the beach with rooms that have been refurbished. Nice coffee bar and restaurant. We had a corner unit with ocean view. Sadly we were only able to stay one night. The only hitch was that someone pulled the fire alarm in the early evening. Loved watching all of the sailing craft going in/out of the marinas.

We stayed 4 nights & had a wonderful time. The hotel room was clean & we loved the location of the hotel. Beach was a short walk away. We rented beach chairs & umbrella & it was an easy process. Our first time staying in this area, there needs to be a crosswalk so easy access to restaurants nearby. Having to drive across the street seemed crazy. Saw multiple people walking/trying to cross the highway & were almost run over. Would be fun to rent bikes but there is no safe place to ride them that we saw. Will definitely come back in the future! Pool area was nice but could be upgraded .

Don’t visit this hotel or Hilton for that matter unless you want to be charged unnecessarily. I booked with the Hilton app and looked like I was booking a cancellable rate . 4 night stay 8/4 to 8/8. Well, now a tropical storm/ hurricane is suspected to develop and arrive on the same day as checkin. I called the hotel to cancel and was told f no. Then Hilton customer service finally did with a one night fee. A fee when a hurricane is a possibility. Yeah, I know August is closer to the peak but all other chains make an allowance. Not Hilton. Do yourself a favor and go somewhere else.

We have just concluded another great conference at the Island House Hotel. On this 25th anniversary, most of the conferences have been held at the Island House. Victoria has every detail worked out many months before our arrival. She and Michaela are very dedicated to making our meeting a success. Tim makes sure the room arrangements and AV are ready to go on the afternoon before our meeting . I arrived after Tim had left for the day before the meeting, he texted me his cell number and said he would come back if needed, to make any changes. Our reception and luncheon were very good and the staff were very friendly and attentive. Our attendees were very pleased with the hotel rooms and especially the location in Orange Beach. I would highly recommend the Island House Hotel!

Physical facilities are nice and the employees are friendly and helpful. Other reviews indicate no coolers and no drinks at the pool (the no coolers is for real but there was no rule to my knowledge about drinks at the pool). Easy walk to the beach and plenty of food choices nearby. Can't wait to return next year (or maybe before!).