The Champlain Waterfront Hotel Ascend Hotel Collection

Very good room presentation and interior, hotel services are also very good

Nice getaway We enjoyed our 2 night stay at The Champlain Waterfront. The staff was friendly and welcoming. The beds were very comfortable.

The hotel is near the waterfront and main shopping street. Unfortunately they have very minimal parking( in a tiny lot behind the hotel shared with a restaurant). Need to walk to and from secondary lot. Staff not overly friendly. Very rarely spoke to guests and on checkout I got ‘do you want a receipt?’. Did not get ‘how was your stay, hope you enjoyed staying with us, hope you had a good trip,hope to see you again’. Continental breakfast very basic(white bagel, white toast, Raisin Bran muffin all three days I was there). Room was small but ok. View was caged area in a corner. Would not stay there again, and I’m pretty easy to please

Obviously a great location and the staff was excellent. Parking is fine if you are fortunate to find an empty spot in their lot behind the hotel (water side) however you need to be prepared to park a couple blocks away otherwise (especially on a weekend). Our room was fine, but the bathroom was not as clean as one should expect. It wasn't terrible but the toilet needed an extra wipe down on the seat and there was visible hair in corners. Based on some other reviews I think they have some issues getting the quality of bathroom cleaning that is expected. The management should put some incentives in on that front. I'm not squeamish about that stuff but I know some people would have raised hell if they had my experience.

There were cobwebs in the corners and the room was too cold. Too tight a squeeze between the bottom of the bed and the TV. On the positive side, the beds and pillows are VERY comfortable and the bathroom and linens were nice and clean.

Very over priced for what it is. Limited amenities, and limited choices for breakfast buffet. Coffee was almost unsinkable.