Vivian R
23 november 2022
The location is great, we stayed for 2 weeks! Our problems with them are the cleaning and “incidental”fee! While we checked in they asked for a 20 dollars “incidental” fee per night! So in our mind it was just deposit and didn’t think much about it since when we booked on Trip.com, it stated parking is available (Free) when we checked out, we saw it on our bill what “incidental” fee are actually parking fee but no front desk staff were telling us that while we checked in! They finally decided they would refund us after Trip.com representative’s help! As for the cleaning, there has been time we asked for our room to be service but they didn’t show or they came too early while we were getting ready! We told them to come back later but again they were newer showed! Later on we were informed that some of their staffs did not understand English which created the confusion. We are generally very pleased with the hotel, breakfast options were okay! The only thing is I wish they have a hot tub tho!
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