Holiday Inn Resort Orlando Suites - Waterpark

Worst hotel accommodation and they treated me like crap. Had 2 rooms for a week. And they ripped me off for a one night in another room. Made me pay 100 more that what trip.com advertisement at counter. Hotel wouldn't refund. Ill never use either again

1. we booked and prepaid our hotel booking for 5 nights, july 5 to july 11. 2. unfortunately when we arrived midnight after our long travel from las vegas with my family on this vacation trip, there was no room available according to our booking which was for a two bedroom suite, one queen and two double beds. 3. they accommodated us on a different room type. upon entering the room we found a foul smelling stench coming from the bathroom, the bathtub had a stagnant water with a small dead spider inside it. 4. we complained to front desk nishomi about the foul stench and if they can send a lysol to tame down the smell but they shouted at us and told us to go to the front desk, check out, and leave the hotel immediately. 5. to make things worst, that morning we complained to the duty manager lydia, and she also told us to check out and leave the hotel premises. 6. we have been long staying at holiday inn resorts and waterpark orlando since 2015 and has been a go to vacation place for us, sadly we wont be staying at this property anymore in the future. good luck to the rest of the customers being mistreated, we hope everyone shares their bad experience.

Numerous code violations, to include hotel elevator expired certification. Once got to hotel amount I paid doubled due to resort fees and parking. Resort features like big pool were all closed down