Best Western Orlando Gateway Hotel

Let’s start with the service — the staff seemed miserable, like they hate their lives, their jobs, and definitely their guests. They treated us like we were bothering them just by existing. No warmth, no hospitality, just a bunch of people walking around like the walking dead. Now, the room. They didn’t clean it at all. The only thing they did was change the towels — that’s it. No cleaning, no fresh sheets, no nothing. It was disgusting. But the absolute worst part? There was a cockroach in the room. And when I killed it, turns out it had babies. Yes, babies. It was a full-on nightmare. I do not recommend this hotel at all. If you’re okay with sleeping in a place infested with cockroaches and where your room won’t get cleaned, then by all means, stay here. Otherwise, avoid it at all costs.

It is a good place to stay if you want to be near the Universal Studios parks

No hot water at the shower

Good buy for price

The carpet inside the room looks old and durty. If you have allergy, keep far from this hotel. I was almost time sneezing.

No breakfast unless you pay, this includes coffee. Went to the restaurant when we checked in and the bartender/only person working was not inviting at all. We decided not to even order food because of him.