Novotel Orleans Chemins de Sologne Demeures de Campagne

This was our second stay in two weeks. The poor food standard in the restaurant had not improved - even a cheeseburger arrived cold!. The seats in the restaurant had all been cleaned during the day and the soft furnished ones were all damp. We had to move and sit at the breakfast bar on high stools. On the plus side, the staff are pleasant and the Aperol Spritz is magnificent

Part of coach trip returning from Italy 6th October We were expecting a set 3 course meal after a long day travelling Starter was a mug, half filled with beige soup and hard as rocks stale bread crusts. At bottom of mug looked like raw egg yolk Main was a brown leg of chicken with mash flavoured with gravy Dessert was cheesecake Vegetarian passengers said later they were served raw white fish (they were fish eaters) Utter chaos at breakfast. Not small hot selection and I was unable to locate a tea bag. Staff kept well out of view though some people had to chase them up when mugs ran out Our coach drivers said they took photos and are lodging an official complaint about hotel, via their head office I am over 60 and this is one of worst hotels I've stayed in Rooms were fine but food at evening meal would probably infringe some people s humans rights I do have photo evidence but as phone saved these in heic format I cannot upload them at the moment

We stay regularly at this hotel and the staff are always very friendly and helpful - my french is not perfect and their English is much better. All staff acknowledge you witha friendly greeting at any time of the day or evening.