Gardena Grödnerhof - Hotel & Spa

Just WOW- from start to finish, an epic hotel experience. The room was over the top outstanding with every amenity and comfort possible (a pillow menu!!!). Every staff member we encountered was kind, helpful, and amazingly responsive. The breakfast buffet was unmatched, as was the spa. If you choose to stay here, you are in for the treat of a lifetime!!!

I had the pleasure of staying at this incredible luxury hotel for four nights while mountain cycling in the area – an unforgettable experience. The location is breathtaking, and the service and comfort were truly five-star. A special thanks goes to Walter Bramezza, the restaurant manager, who made every breakfast and evening visit feel personal and welcoming. Walter is a true gentleman – kind, attentive, and genuinely thoughtful. His healthy food suggestions, like the house-made kefir and local goat yogurt, were a highlight. He brings heart and professionalism to the guest experience and is a real asset to the hotel. One evening, I was also warmly served by Andrea and Giusi, a Sardinian couple at the Four Seasons restaurant. Their warmth and attentive service made the night memorable, and it was heartening to hear how happy they are working at the hotel – a true reflection of great management.

We stayed at Hotel Gardena expecting refined comfort and personal warmth, as promised by their self-description as a "family-run" hotel. The reality was quite different — and disappointing. To begin with, the hotel is part of the Relais & Châteaux group, which makes the “family atmosphere” claim feel more like a marketing label than an authentic experience. The biggest shock? No air conditioning, despite outside temperatures reaching 32°C. At this level, it’s simply unacceptable and made our stay extremely uncomfortable. The bathroom was clearly from another era — at least 25 years old — and in desperate need of renovation. The shower setup was a safety hazard, borderline dangerous and so cramped and poorly designed that it felt like a joke. Or a trap. The spa area was modern and relaxing, and the indoor-only pool was elegant, but frankly pointless in the middle of summer with no outdoor pool or space to enjoy the sun. Lastly, they charged €6 for a bottle of tap water at dinner. That’s not luxury — that’s just ridiculous. This hotel might carry a prestigious label, but the experience felt out of touch, overpriced, and far from what a real 5-star service should offer. Definitely not returning.

We've been there eight times in the past - always perfect ! Now coming back after 13 years strill the same great welcome and "homefeeling" ! But lots of changes and improvement make the stay even better even it was wonderfull before ! We love thew new Spa and the new chaler rooms "Seceda" ! Great Breakfast Buffet and Half Board Dinner with lots of choices in Michelin Level ! Thanks you !

A truly unique experience, from the staff to the smallest detail in the room. All the additional services make the experience unique

This hotel is the best of the best - food is amazing, staff are wonderful and the health facilities are the fantastic. I could not fault one thing and would stay here again in a heartbeat! Access to slopes was easy - just a wonderful stay all round!