Peterborough (Ferry Meadows)

This a exceptional good hotel and beefeater, all the staff were excellent and would recommend it to anyone.The Nean valley railway was so close you could here the train whistles from the hotel and we got to see the Flying Scotsman as well.xxxx

Not impressed. Despite being only a one-storey hotel (=2 storey US), there was a lot of creaking as of people walking about from upstairs throughout the night. The food arrangement (there is a Beefeater restaurant next door which is used by the Premier Inn) didn't have the usual range of types of food you would expect with a PI hotel. I ordered steak as it was supposed to be the speciality ('Beefeater") and it was dry and tough. Plus they charge surcharges on all the most expensive dishes on the menu, but (in my case) do not let you know until afterwards that that will be done. Unlike most PIs the breakfast was only partly self-service (the Continental section), cooked breakfast was not self-service. Restaurant service - people were very helpful which partly (but not completely) made up for the poor food. I was given a disability suit in the hotel despite not requesting such. I would rather have known they were short of rooms and gone elsewhere - the suite (appropriately for a wheelchair user) had everything (at waist height which would have been great if I was in wheelchair (and great that they provide these for people who require them) and a very low, soft bed, all of which gave me backache. All my clothes dragged on the ground as hooks were so low. I would in fact recommend the hotel for it's disability facilities for a wheelchair user (but not the restaurant, which has very heavy doors). After many years of being quite impressed with Premier Inns throughout the UK I was very disappointed with the Ferry Meadows hotel and would prefer to go to the one in central Peterborough on another occasion.

We have family in the area and have stayed here a few times before. This visit felt as though standards were slipping a little. Warm welcome at reception but room a little tired. Dirty towels, rusty towel rail and bedding so tired it was threadbare with holes. Definite lack of attention to deal.