ESLEAD HOTEL Namba Ebisu West

The location is a bit far from daikokucho and shin imamiya. But the room is a plus point, bigger than normal hotel in Japan. Suitable for families staying together. The shampoo,bodywash n conditioner are Pola brand which is good, even the dishwashing liquid they using a Kao brand. At night u can do the laundries and hang in the toilet coz equipped with dryer. Or maybe u can hang at the balcony. Asked a few refill for shampoo and other amenities,they also sent the towels every 2 days and hang outside the room. U can just put yr trash outside the room and they will come and collectted it aft u notified them thru email. They are very kind and friendly. Will comeback and stay again if i go Osaka next time.

Very clean, enjoyed our stay because every two days we get new clean towels

Checking in was easy and access in and out is easy. Room is large and comfortable with facilities that are very nice for a family vacation for a longer period, but as our stay was just for 2 nights, we didn't use them. The price is very reasonable.

We enjoyed our perfect 2 nights at Osaka. The hotel was perfectly clean and perfectly equipped. Easy to reach Nanba and Umeda by metro line. We will stay here again when we visit Osaka next time.

The hotel is located between 3 stations, 4 subway stations and 1 airport transfer station. Location is not on the main road, surrounded by schools and subway tracks nearby but it is rather quiet and peaceful. This is a self-check-in hotel. I encountered a slight hiccup (technology related) while checking in but both the hotel and Trip.com racing to assist me. It was done swiftly. Thank you both. No room cleaning during my 5 days stay but they provide new towels and amenities for us. Although I didn't see any of the personnel of the hotel but I was assisted when I encountered a problem with the capsule toy machine at their lobby and they sent a personnel over! I am truly amazed. This is what I called superb customer service and professionalism. Highly recommended to all.

Although this hotel is self check in the response to emails was extremely fast and everyone I spoke to was very accommodating. The area is a bit out of the way so that was the only down side to staying in this particular hotel, however there are others of the same mystays brand which are in better locations.