VIA INN SHIN-OSAKA JR-West Group

Went to the wrong hotel. For this hotel, reach via JR EAST exit..

The location is excellent! It's just a few steps from Shin Osaka Station, which makes it very easy to access various attractions in Osaka, Kyoto, and Kobe, especially if you're using a JR Pass or public transport. There are plenty of restaurants and convenience stores around the hotel, so it's very convenient if you need a quick bite or anything else.

Bit of confusion with the other similarly named VIA inn but overall was ok

After being abandoned by previously booked hotel, Trip.com help us to book another new Hotel which is Via In JR Osaka hotel. It is very convenience tiny and tidy. The owesome services is really irreplaceable. Thank you so much

The hotel is located in a very good and convenient location next to the train station and the staffs are friendly despite that there are some limitation in English communication. Overall, the experience is very pleasant.

I went to hotel at 12.00 o'clock I said "check in" to one of front officer She said to me in Japanese and I was didn't understand. I said again "Check in" Actually I know the check in time it's 3 pm. But I hope the hotel will said to me to keep luggage first. I didn't expect to check in at 12 o'clock. And yes. She said to me to keep luggage first. But that time I was disappointed about the front officer didn't talk with me in English. And I said Check in 2 times to her. I feel like she don't want to talk with me and feel she don't welcome me. 😞