VIA INN SHIN-OSAKA JR-West Group

The location is excellent! It's just a few steps from Shin Osaka Station, which makes it very easy to access various attractions in Osaka, Kyoto, and Kobe, especially if you're using a JR Pass or public transport. There are plenty of restaurants and convenience stores around the hotel, so it's very convenient if you need a quick bite or anything else.

Stayed at an average hotel with minimal service. The room was generally clean, meeting basic expectations. The staff was polite but not particularly attentive or proactive. Limited amenities and services make it suitable for short stays or budget travelers seeking simplicity. Don’t expect anything beyond the essentials.

After being abandoned by previously booked hotel, Trip.com help us to book another new Hotel which is Via In JR Osaka hotel. It is very convenience tiny and tidy. The owesome services is really irreplaceable. Thank you so much

Short distance walking from east gate Shin-Osaka station. Check in was super fast and front desk staff is very friendly and communicate well. Room is very neat. Facing a Shinkansen track. Breakfast provided.

I went to hotel at 12.00 o'clock I said "check in" to one of front officer She said to me in Japanese and I was didn't understand. I said again "Check in" Actually I know the check in time it's 3 pm. But I hope the hotel will said to me to keep luggage first. I didn't expect to check in at 12 o'clock. And yes. She said to me to keep luggage first. But that time I was disappointed about the front officer didn't talk with me in English. And I said Check in 2 times to her. I feel like she don't want to talk with me and feel she don't welcome me. 😞

This is one of the best hotels we stayed in Osaka. It is a distance away from the train station. It is a good location for a day trip to Miyajima and Hiroshima. We had comfortable sleep. I love the table where I can sit down and use my laptop comfortably. They have breakfast buffet but we don't need breakfast, as we prefer to sleep it. They have massage on site but unfortunately we didn't had time try it.