Smile Hotel Premium Osaka Higashishinsaibashi

Good location, good service provided by polite staffs, may stay here again for future trips.

Quite good, but need to request for room cleaning every day and get your toothbrush yourself.

Small room but good . Near dotonbori and airport bus.

Clean place, location slightly far from main station but near dontoburi.

Hotel location is only a 10 mins walk to the nearest train station. 5 mins away from airport express bus to Kansai International Airport. Very convenient. Dotonbori is just a stone throw away.  Clean room when we arrived and provide clean towels daily too.

This is the worst hotel I’ve ever stayed in Japan. I stayed in there during the New Year Holiday from 1 Jan to 5 Jan, my husband get high fever in 40 degree Celsius, I go to the front desk to ask the staff to help me reserve an appointment in an local clinic, but none of them is willing to provide help, they asked you to go to the public phone booth to make reservation by your self, their official answer for your help request is “ the hotel doesn’t provide reservation service”, which is totally nonsense, I can’t believe I will be treated in this way in Japan, the staff in this hot got no sympathy. Some of the staff are people from the Middle East, but they just pretend they don’t speak English, I am very disappointed. Moreover, they give me only one key for a two people room, I am so inconvenient that I can’t go back to my room by myself. Also, house keeping is provided one time in three days, if you don’t ask them to do so, they don’t even bother to come up to clean your room.