Smile Hotel Premium Osaka Higashishinsaibashi recensioner

Nice and clean hotel. Conveniently located between 2 subway and within walking distance to Dotonbori. No daily room service. Lawson and family mart is nearby.

This hotel has one of the worst service standards throughout my trip. We visited 5 cities stayed in 5 hotels....and regardless of how busy the hotel or how packed their schedule, the staff in the other 4 hotels has always tried to accommodate n present their Japanese hospitality standards But this hotel is really horrendous....especially one of the male staff. Cold face, anti-tourist and on our checkout day, only allow us to leave 1 luggage each at the hotel after we checkout. We hv a total of 14 luggage amongst 7 persons; and if we were to do so, we have to drag 1 luggage each to walk around town until we leave for the airport at 5pm. He was totally nonchalant about our plea and just bluntly tell us to do as he "instructed". This is obnoxious, to say the least for a member of the hospitality industry. This male staff to be removed from his position to maintain the reputation of the hotel & Japan. Another young lady, by the name of Oi, was very professional & nice to overruled the male staff decision and accommodated us. Pleasant smile & good service attitude. She deserves a promotion. The only reason I gave 2/5 for service is solely because of her. Without her, I'll give 0/5

Just 10 Minutes by walk to Dotonburi. Enjoy Eating

Near dotonbori and 3 convenience shops. Nice service. Nice room for 3 people.

Very good location and we loved it

10mins walk to heart of Shinsaibashi, let’s of food near around. Airport bus station nearby, around 5 mins walk.

Location is super! Near Dotonbori street, close to subway. Reception desk is nice and polite. We really appreciate the help of Kioshi

Good location, good service provided by polite staffs, may stay here again for future trips.

This hotel is clean room and good location near Shinsaibashisuji and Dotomori

Quite good, but need to request for room cleaning every day and get your toothbrush yourself.

Super convenient location – less than 10 mins walk to Dotonbori and there’s a convenience store just downstairs. Room was clean and a decent size. It can get a bit noisy at night since it’s near a bunch of clubs, so maybe not ideal for light sleepers. But overall, for the price, it’s definitely reasonable!

Size of the room is good. Hotel will change towels and empty bins daily but not make up room! Amenities are adequate including shaver, toothbrush, ear buds and hair brush. Easy walking distance to Dotombori and lots of shopping and eateries

The main reason choosing this hotel is because near to Doton plaza ( bus to Kansai airport). Like their laundry room (vending machine) as they hv separated male and female , and there are total 5 washing machine and 5 dryer. The space is considered spacious compared to other hotel, but bed is small double bed, which is very uncomfortable. The amenities are very basic. We able to open two 28” luggage in the room at the same time and can keep under the bed frame. There is elevator (through carpark) from subway if you bringing luggages.

The reason we booked this hotel is because of its location and the convenience of car park. Breakfast was good. The carpet in the room had some food wrapper on it but overall it was okay.