Hiyori Hotel Osaka Namba Station

Mouth wash only managed to get it on day one. After that all no stocks...haha. Cleaning of rooms is only on day 3. Everyday you need to take trash out and dirty towels leave it outside the room for a change of towels by 12pm. But the room size is good and the layout of the hotel room is well organised!! Another plus point is the location is near namba station with many eateries and shopping.

Hotel size doesn’t justify the price. The pricing strategy was unreasonable. A day difference command for double the price. I may not understand the pricing strategy for hotel industry but being a marketer you do not want to short change your guests by letting them feel what they have paid for was not the great deal. I made by booking way earlier and took a no refund package supposed to be delivering me best deal. Only to realised the same room go down to almost half a price the day I check in. Dirty couch. Small room with premium price. On 24/2 2:30am, a false alarm for fire was activated. All rushed down, kids crying, guests automatically took the emergency exit and just gather at the evacuation area outside the hotel. No staff were seen. Firemen and police men were there. 10 mins later, all guests quietly took the lift going back to the respective rooms. Realised there is a fire drill practice scheduled between 1-2pm, 24/2/25, went to the front desk and command to speak to the manager on duty. Staff told us the manager was sleeping. No one from the hotel end even bothered to apologise and explain what went wrong. Surprised with the hospitality experience.

Clean but slightly small. Service was okay, but we experienced better ones in Kyoto! Amenities however was great, welcome gifts such as hand creams, bath salt, facial masks and heat packs were provided - one per pax of course. The room even provides sleep wear and foot massager. Location wise it was great, convenient to take the subway and of course walk along the shopping arcades to get to Dotonburi.

This is my second stay, and the location near Namba Station is very convenient. The customer service staff are polite, but the breakfast options could be improved. The washing machine on the seventh floor is very convenient. I would also like to mention that the hot water dispenser in the lobby is a great feature, allowing guests to enjoy a cup of hot tea when returning in winter. However, it often runs out of hot water because it requires manual refilling. One contributing factor is that some inconsiderate guests fill their large thermoses with water. In fact, there is a kettle in the rooms, so this behavior is a bit selfish. The hotel should address these issues. The second issue is that after the cleaning staff collect the trash from the door, they should proactively provide new garbage bags instead of requiring guests to ask the cleaning staff for them. I will be returning to Osaka soon and will choose this hotel again. I appreciate you providing this quality hotel rental in this busy city.

We arrived at the hotel around 12pm and was informed the room was ready for us early. Our room was located in the west building opposite the main building. The room was spacious enough for 4 guys and I really appreciated that the bathroom has separation for showers, toilet bowl and sink which allows multiple people to use the bathroom without waiting for one to finish. Ceiling for the bunk beds were abit low so taller people will need to be careful. Room was clean, staff were friendly. Spare towels and amenities are available in the lobby at the main building. There is also a nice roof top sitting area in the main building. Location was abit far from the nearest train station but the walk to and from is lined with shops. Overall recommended.

日和 is a very nice hotel situated at a convenient location, nearby with lots of food and shops. We can go access to trains and department stores. Will certainly come again next time.