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Läge och interiör9.5
Bekvämligheter9.5
Service9.5
Renlighet9.5
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Lareina
Ett-rums Japansk Lägenhet För 5
Bodde på mars 2025
Familj
14 recension
9.5/10
Otroligt
Publicerades 21 apr. 2025
3rd time we chose to stay at Mimaru for city trips in Japan—perfect for our family size and they are always conveniently located with convenience stores and MTRs nearby. Would stay again for the next city trip.
Översätt
Svar från boendet: Dear Valued Guest,Thank you very much for choosing MIMARU once again during your travels in Japan, and for taking the time to share your wonderful feedback. We are truly honored to be your preferred choice for family stays and are delighted to hear that you found our location convenient with easy access to nearby stores and transportation.All of us at MIMARU Osaka Shinsaibashi West look forward to welcoming you back on your next trip. Please feel free to reach out if we can assist with any arrangements for your future stay.Warm regards,Front Desk TeamMIMARU Osaka Shinsaibashi West
Gästanvändare
Familjelägenhet
Bodde på juni 2024
Familj
4 recension
8.0/10
Mycket bra
Publicerades 16 juli 2024
We wanted to stay in a family friendly hotel because our youngest has a tendency to fall off hotel beds, and Mimaru was the perfect choice.
Nestled in a quiet neighbourhood, just under 10 minutes (whilst dragging 2 children) walk to the hustle and bustle of Shinsaibashi - we loved how there was a Family Mart right next door, and just 80 metres away was a 24-hour supermarket. The Yotsubashi line was also a stone’s throw away, and if you wanted to get on the Chuuo line it is only a 800 metre walk.
Staff were extremely friendly and welcoming when we first arrived and every time we walked past the reception.
If you’re expecting a traditional hotel stay - this is not for you. Cleaning is not daily, and refreshments like coffee/tea need to be obtained from the lobby, which was absolutely fine for us. The only thing that was baffling for us was the cleaning services. We were briefed about the cleaning frequency at the beginning but didn’t quite get how it worked as days where we expected to have someone wash up the dishes it was still left in the sink when we were back at the end of the day. During the last day, we didn’t even have clean bath towels in our room. I think it would be best if they had specified the cleaning cycle in the room as information so that people can have expectations managed.
The hotel is also right next to a fire station so expect occasional sounds of sirens in the middle of the night.
We enjoyed the stay very much, although we paid premium for the room due to it being high season. We would still recommend this hotel to families!
Översätt
Svar från boendet: Dear guest, Thank you very much for staying in MIMARU Shinsaibashi West and taking the time to give us your wonderful feedback. It is our greatest pleasure to know that you had enjoyed staying in our hotel with our convenient location and our friendly staff. Guests can see the cleaning schedule on the smartphone that is equipped in the room. However, we sincerly apologize for our insufficient explanation about the cleaning services upon your chech-in. We very much value direct feedback from guests like yours, and we will do our best to make the explanation clearer and easier to understand. Again, we deeply appriciate your feedback, and we hope we can welcome you when you visit Osaka again in the future. Best regards, MIMARU Osaka Shinsaibashi WEST Front Desk Team
Timothy Kuehsamy
Anslutande Japansk Lägenhet för 9
Bodde på apr. 2024
Reser med vänner
41 recension
10/10
Enastående
Publicerades 22 maj 2024
Loved this hotel very much as groups can mingle through separate rooms and still keep the rooms private. The amenities of the hotel were great and staff were very very pleasant and friendly. I will definitely stay with Mimaru in future!
Översätt
Svar från boendet: Thank you for taking your time and leaving such wonderful feedback. We're thrilled to hear that you had such a positive experience during your stay with us! Maintaining a clean environment is a top priority, and we're glad it contributed to your overall satisfaction. Our convenient location is indeed one of our key highlights, and we're delighted that it provided you with easy access to nearby supermarkets and superstores. Thank you again for sharing your feedback, and we look forward to the opportunity to host you again in the future for another wonderful experience!
Hasty
Anslutande Japansk Lägenhet för 9
Bodde på sep. 2023
Familj
2 recension
10/10
Enastående
Publicerades 1 nov. 2023
Nice Place, nice view. Location very good. Room is very clean. Everything perfect.
Översätt
Svar från boendet: Dear guests, Thank you for staying at MIMARU Osaka Shinsaibashi West and leaving us your feedback. We are very grateful to know that you like the facility, the room and the location.Hope you have enjoyed your trip in Osaka this time. If you have any plans to visit Osaka again, we are looking forward to seeing you visit our MIMARU again in the future. MIMARU Osaka Shinsaibashi West Front Desk Team
Gästanvändare
Bodde på feb. 2024
Familj
5 recension
10/10
Enastående
Publicerades 26 apr. 2024
Excellent service
Översätt
Svar från boendet: Thank you very much for sharing your experience at our hotel.We are glad to hear that you have enjoyed staying with us. It is our greatest pleasure to realize that you were satisfied with our service. It is always encouraging and inspiring whenever we receive positive feedback from our valued guests. We will continue our effort to provide the best service for our guests.Again, our sincere thanks for the comment you gave us. We are very much looking forward to welcoming you again.MIMARU OSAKA SHINSAIBASHI WEST
Svar från boendet: 親愛的貴賓您好,誠摯感謝您選擇入住MIMARU大阪心齋橋WEST,並撥冗分享您寶貴的入住體驗。得知本館便利而寧靜的地理位置為您的旅程帶來舒適與便利,我們深感欣慰。您特別提及附近的大型超市與便利商店,以及如何善用客房內的廚房設備自備早餐,這些細心的建議對未來的旅客而言無疑具有很高的參考價值,我們由衷感謝您的分享。我們深知來自不同地區的旅客在飲食與生活習慣方面可能有所不同,能夠透過館內設備滿足您對熱食與熱水的需求,我們感到非常高興。未來也將持續努力,提升設施與服務品質,以提供更加貼心的住宿體驗。再次感謝您的寶貴意見與支持,期待不久的將來能再次歡迎您的蒞臨。謹啟MIMARU大阪心齋橋WEST接待團隊 敬上
Svar från boendet: 親愛的貴賓您好,誠摯感謝您選擇入住MIMARU大阪心齋橋West,並與我們分享寶貴的住宿體驗。很高興得知您對我們便利的地理位置、寬敞潔淨的客房及貼心的小廚房設備感到滿意。我們希望每位旅客都能像您一樣,享受到自在、舒適又有家的感覺的旅程時光。也非常感謝您對衛生與服務品質的肯定,這對我們前台團隊是莫大的鼓勵。我們會繼續努力,為每一位貴賓提供更加完善的服務。衷心期待您的再次光臨!誠摯問候,前台團隊敬上MIMARU大阪心齋橋West
Svar från boendet: Dear Guest!Thank you so much for the feedback it means a lot to us.We are thrilled that you enjoy your stay in the hotel.Thank you for appreciating our staff , it help us to work hard.We hope to host you again in future!Warm Regards,Front Desk TeamMIMARU Osaka Shinsaibashi WEST
Svar från boendet: 親愛的貴賓您好,非常感謝您再次選擇入住我們飯店,並抽出寶貴時間留下如此溫暖的評價。我們很高興得知您對我們寬敞舒適的客房感到滿意,也很開心我們的地理位置與周邊設施為您與家人的旅程帶來便利。能夠成為您親子旅行的首選,我們深感榮幸。前台團隊也非常感謝您的支持與鼓勵,這將成為我們持續提供貼心服務的動力。期待在不久的將來再次歡迎您與全家蒞臨,為您提供更美好的住宿體驗。誠摯問候,前台團隊敬上MIMARU大阪心齋橋West
Svar från boendet: 感謝您分享這麼正面的體驗!我們很高興聽到您和您的家人在我們的房間中度過了愉快的時光,並且小朋友也能在寬敞的空間中自由活動。很高興您也滿意我們設置的廚房及煮食設備,並且能夠輕鬆在樓下的AEON超市購買食品。方便您的生活是我們的首要目標,您的讚賞讓我們感到非常欣慰。希望未來能再次迎接您和您的家人!祝您一切順利。
Svar från boendet: 尊敬的顧客,您好。感謝您此前入住本酒店並在此留下您對我們的評價。很高興您對我們酒店的地理位置的積極評價,希望我們便利的周邊環境與交通有幫助您更好地享受此次的旅行。您此前所入住的房間是和式5人房,總共是43平方米。我們很遺憾您入住后房間大小沒有達到您的預期。關於房間的衛生問題,感謝您的反饋,我們加强對清掃工作的監督,致力於給客人提供舒適潔净的入住環境。我們除大阪外,在京都和東京也有多家酒店,我們衷心期待能再次爲您服務。MIMARU大阪心齋橋WEST
Svar från boendet: 尊敬的客人,感謝您選擇入住我們的酒店,並抽出寶貴時間分享您的入住體驗。非常高興您在我們酒店的住宿能夠令您滿意,並且感謝您提出的寶貴意見。很高興您對酒店的位置表示滿意以及您對我們客房設施的肯定。我們酒店的客房配備了冰箱、微波爐和餐具等,方便客人自行準備餐食。我們很高興聽到您在酒店享用了從超市購買的早餐。關於您提到的被套問題,我們非常抱歉給您帶來了不便。我們已經記錄下您的建議,並將考慮改進被套的設計,確保為客人提供更加舒適和衞生的住宿體驗。再次感謝您寶貴的反饋,我們將繼續努力提升服務質量,確保每一位客人都有更愉快的入住體驗。希望您能再次選擇我們酒店,我們期待為您提供更加完美的服務。感謝您的支持與信任。