Sommerro

A beautiful room but experienced a number of disappointments. Hotel guests must pay a supplement daily charge to use the swimming pools AND book at designated time slot. I have NEVER experienced this at any hotel anywhere in the world. I was in a premium room, but this policy applies to all guests, which I think is awful. It was also impossible to get a spa appointment during my stay. Zero preference given to hotel guests. I strongly suggest you book spa treatments at least a week in advance of your arrival. Also, there is no turndown service, unusual for a highly priced 5* hotel. Housekeeping also finishes very early, or isn’t interested in guests who don’t align with their schedule. I had to work in my room but left at 2:45pm and it was not cleaned despite signalling the room needed making up. The reception team were polite, but chaotic. Generally, the hotel restaurants seem more focused on catering to outside guests, which is a shame.

The stay was nice

很漂亮的酒店！在市中心，是挪威住的最開心的一天！ 房間裝修非常復古，整體很環保，我沒有帶拖鞋，她送的拖鞋不是一次性的。浴品是byredo，很好聞！房間裏還有音響，有種回到家的感覺。因為太早出門沒有享受到早餐，酒店5點半就幫忙打包好了兩大包早餐，很豐盛，但是味道不太習慣。

整個酒店很漂亮，重新裝修過復古感拉滿，非常乾淨，就是房間特別小，兩個人在房間基本衹能一個坐床一個坐盡頭的椅子，過人會很擠，行李箱大了打不開

房間很小很小，幾乎沒有立足之地。早上8點多還沒起床居然有服務員敲門問要不要打掃，也是第一次住酒店遇到這種事。加上我另一間房因為抽煙被扣款5千，住的完全沒好心情了，房卡一時找不到都擔心會被扣鉅款，好在後來找到了。總之非常影響心情，入住體驗很差

最糟心的一次入住，第一次差評必須給這家酒店。我自己入住三天，在第一天給同行人多訂了一間一晚，第二天退房後信用卡被酒店刷了5000挪威克朗，問了前台説在房間抽煙罰款。諮詢了同行人説是在衞生間抽煙了，問題是他根本不知道這房間不讓抽煙。也許我**，我也沒看到房間有禁煙標誌，入住時也沒人提醒，而且5千罰款太多！相當於兩晚酒店費用。這件事讓我後面兩天都住的不踏實，就怕我退房後又有其他扣款。房間本來就小的可憐，行李箱都攤不開。加上遇到這事，奧斯陸的幾天完全沒好心情