Hotel & Wellness Royal Astrid

The Hotel was nice but our room was quite poor in quality. We were in room 462 on the corner of the building and the windows isulation was deficient and the heater was not sufficient to warm up the room. We felt the wind gowing through the windows... 17° in the room (we could meter the temperature with the babyphone of our child). So it was not ideal with a baby. The restaurant and the bar are very nice, so at least we had a recomfort being there with our kid. We wanted to enjoy the swimming pool with our kid where it is allowed, but the pool was quite cold, so impossible. I expected a heated pool as it is in a wellness hotel. No judgement here, it was not a promise but I expected it.

Worst experience you can have in a hôtel. Rooms are fine. We use to come time to time in the past with my son. For the moment there is a huge security problems in spa. Management is very poor so 1 employee freshly arrived can agress clients and do whenever he wants no rules...

Very old and damaged hotel, no points in these categories: service, reception, restauration, rooms, breakfast, accomodations, kindness , professionality, parking, wellness , staircase, bar, floor, toiletts only 1 point for location

The rooms get cleaned between 10-17 hours. That means disabled people or people with children can not take a rest in the afternoon. My room was never cleaned because they came after 15h when I needed to rest (invalide). When I asked if they could come earlier they said : that’s not our procedure. I was not happy

A 3 star hotel where you pay 190€ for spa but you have to rent the bath rope with 8€ and then when you leave you have to take it with you to reception to give it back. But they don’t tell you that so you know it, they tell you in email when you did reservation, but there are 5-6 email that you received.

Lovely hotel. The room was clean and light. We would have preferred proper pillows and more than one spare. Breakfast was excellent. The spa was very relaxing but a little bit busy.