Thermae Palace

復古氣息濃厚

The best place to stay and the friendliest wellcome ever seen. All is perfect ! Rooms are cosy, view on the sea is incvrtedible and confort is assured. We go there regularly whatever the season and we ha ve been always happy. on the top they have a perfect breakfast and a vey nice restaurant on the premises$

Thermae Palace is a great hotel in historical building on the seafront. Ample parking, large rooms, comfortable bed, lovely location and amazing staff makes it a very convenient base for exploring Ostend and nearby towns. We had wonderful time and wouldn’t hesitate to stay again.

We did not stay here - our experience was limited to the stunning restaurant. To be clear, the food was excellent and a fantastic array of beer was on offer. However, the service was not ideal. We were in a business setting and there were several of us. Our waiter was very pleasant to most of us, but clearly had a problem with our colleagues who were people of colour. Nothing was said, but whilst our food was delivered with a smile, theirs was slammed down on the table with a grunt. Their drinks were delivered last (and after quite awhile) and it was very obvious to the whole group (both the Brits and Belgians) what the problem was. To see this in 2024 in Europe was shocking. Appreciate this is a waiter problem and not the hotel, but this was a negative experience that no one should experience. I will not be returning to the Thermae Palace.

Very nice room with stunning view over the beach and sea. New carpets in the corridor and in the room. Check-in was a little dissapointing: nothing warmfully welcoming and rather quick (although no other guests were waiting at that time). No extra info was given (restaurant times, fitness, town, etc.) and no info on having to validate our parking ticket (we found out by coincidence the next morning). We ordered something at the Brasserie to take to the room: a duo of garnaalkroketten at 25EUR: all we got were the 2 kroketten! They did'nt even come with a small salad or anything. That is extremely expensive and they looked ridiuculous on a big white plate! Breakfast is until 10am which is a little early for a Saturday morning. We called reception (no indiciation in the room how to call reception, so we looked up the hotel's number on our phone and dialed from there), to ask for a room service breakfast. The lady kindly transfered us to the Brasserie. 2min1/2 later we got someone on the phone who probably thought we were staff the way he answered. He couldn't answer about a potential room service breakfast so we got transfered back to reception. The lady apologized and said it was actually not possible anymore to have breakfast at all. She didn't have that info for us in the beginning of our call? So we ended up going to a local bakery to have breakfast. In general everything could have been beautiful, except we didn't feel service! We felt as if staff was in its own world, and certainly not attentive to guests. Which is a shame. It doesn't give us the motivation to book there again next time...

All wasreally first class:the spirit, the room with comfortable bed and sea-view, the staff, the Restaurant "Bar Albert". Only the times for brekfast (last exit at 10 am without possibility to stay at the table or anywhwere else) were not so pleasant. This could be organized better! But everything else made up for it!