Hotel Sonia Otaru

Hotel Sonia Otaru recensioner

Hotel Sonia Otaru

1 Chome-4-20 Ironai, Otaru City, Hokkaido, 047-0031, JapanVisa hotellinformation
Hotel Sonia Otaru
Hotel Sonia OtaruHotel Sonia OtaruHotel Sonia Otaru
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Gästrecensioner

8.7/10
Mycket bra
290 recension
Verifierade recensioner
Läge och interiör9.0
Bekvämligheter8.3
Service8.7
Renlighet8.7
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Alla recensioner(290)
Positiva recensioner(270)
Recensioner med foton/video(113)
Praktiskt läge(44)
Fin utsikt(37)
Utsökt frukost(25)
Avslappnande spafaciliteter(20)
Nära naturskönt område(12)
Vänlig personal i receptionen(5)
Dåligt fungerande luftkonditionering(4)
Bagageleveranstjänst(3)
Negativa recensioner(20)
Dalichau
Standard Tvåbäddsrum A med kanalutsikt, rökfritt
Bodde på mars 2025
Par
1 recension
5.0/10
Publicerades 24 apr. 2025
Canal view is essentially a view of a massive loud road with the canal behind it. Rooms are old, dated and smelly with an entrance door and windows where you need to bend down to enter and see through. Not sure this is even legal! Pillows that are an insult to beds! Wi-Fi doesn’t work! Don’t get fooled by the nice lobby. Onsen consists of just one basin, so the photos are quite misleading! Everything else is probably one of the worst hotels we have stayed at. Only upside is the nice service! They even smiled when we complained about the room!
Översätt
Svar från boendet: Thank you for staying at Hotel Sonia Otaru. However, we regret that there were a number of aspects that did not meet your expectations, such as the height of the guest room entrance and the size of the pillows. Regarding the facilities, there are some areas where it is difficult to improve immediately, but we will take your comments into consideration in the future so that we do not waste your words. Our only saving grace is that we were able to receive positive feedback regarding the staff service. We hope that you will consider our hotel as one of your options next time you visit Otaru, and give us the opportunity to make up for it. Hotel Sonia Otaru Front Desk
Gästanvändare
Standard Twin Room Rökfritt
Bodde på mars 2025
Par
26 recension
6.5/10
Publicerades 2 apr. 2025
Old hotel plus hygiene a bit problem. Some black stain and blood stain on bedsheet ,dust on desk and others area,, l have very allergy nose , will not return to stay.
Översätt
Svar från boendet: Thank you for staying at Hotel Sonia Otaru. We would also like to thank you for taking the time to post your review of our hotel despite your busy schedule. We apologize for any inconvenience caused to our guests due to the stains on the bedding and the stains in the guest room. We have taken great care in cleaning to ensure that our guests have a comfortable stay, but we are very embarrassed by this. We will share your comments with our staff and make improvements. Thank you very much for posting your valuable opinion and review. We hope that you will visit us again in the future. Hotel Sonia Otaru Front Desk
Julia369
Comfort Tvåbäddsrum Rökfritt
Bodde på feb. 2025
Par
23 recension
10.0/10
Enastående
Publicerades 11 mars 2025
The nice hotel in very central location just at the canal. Hotel has vending machine, washing machine and onsen. Downstairs is very nice cosy cafe and grill restaurant. Rooms are very clean. We enjoyed our stay.
Översätt
Svar från boendet: Thank you very much for choosing Hotel Sonia Otaru from among the many accommodations available. Our hotel's greatest appeal is its convenient location right in front of the Otaru Canal and within walking distance of tourist attractions, as well as the fact that we have a hot spring on site. We are very happy that you had a comfortable stay at our hotel. We hope that you will choose our hotel again when you visit Otaru. All of our staff look forward to seeing you again. Hotel Sonia Otaru Front Desk
Anonym användare
Tillgänglighetsanpassat deluxe tvåbäddsrum för icke rökare
Bodde på feb. 2025
Par
6 recension
6.0/10
Publicerades 4 mars 2025
location is good , room environment normal . Pillow wads too same , look like not to normal sleeping pillow , it’s come from sofa (square pillow)
Översätt
Svar från boendet: Thank you very much for staying at Hotel Sonia Otaru. We would like to thank you again for taking time out of your busy schedule to give us your feedback. However, we are sorry to hear that you did not feel very comfortable during your stay. We have prepared the same pillows as usual in each room, but if you need additional pillows, please let us know at the front desk and we will do our best to accommodate you. We regret that we could not meet your expectations during your stay this time, but we hope that you will have another opportunity to stay with us at Hotel Sonia Otaru. Hotel Sonia Otaru Reception
Lonny_k
Standard Twin Room Rökfritt
Bodde på feb. 2025
Ensamresenärer
6 recension
9.5/10
Otroligt
Publicerades 22 mars 2025
Overall I had a nice stay here. They upgraded me to a room with canal view for free. The room was really comfortable. Only downside was it’s located quite far from the station. It took 15 minutes to walk to the station, which was quite a hassle with the snow. The restaurant was quite nice but expensive.
Översätt
Svar från boendet: Thank you very much for choosing Hotel Sonia Otaru. We would like to thank you from the bottom of our heart for your kind words of praise. We are delighted that you enjoyed your stay with us. Thank you for your valuable feedback. If you ever have the opportunity to visit Otaru, please do not hesitate to visit Hotel Sonia Otaru. We look forward to seeing you again. Hotel Sonia Otaru Front Desk
Globetrotter & Hiker
Standard Tvåbäddsrum A med kanalutsikt, rökfritt
Bodde på jan. 2025
Par
12 recension
8.5/10
Mycket bra
Publicerades 28 feb. 2025
I had a pleasant one night stay at Hotel Sonia. The hotel's location was excellent, situated in front of the Otaru Canal and within walking distance to shopping and dining areas, as well as the train station (though snowy conditions made it a bit tricky). While the hotel lobby looked modern, the room interior felt outdated. Note that late check-out comes with a 2000 JPY per hour fee, so plan accordingly. Overall, it was a decent one-night stay.
Översätt
Svar från boendet: Thank you for staying at Hotel Sonia Otaru. We would also like to thank you for taking the time to post your review of our hotel despite your busy schedule. Our hotel is located about a 10-minute walk from Sakaimachi Street, a major tourist spot, making it a convenient location for sightseeing. On Sakaimachi Street, you can enjoy shopping for sweets from famous restaurants such as LeTao and Kitakaro, as well as eating Zangi and seafood. This is a spot that you should definitely visit if you come to Otaru. We are very happy that we were able to help you with your sightseeing and that you had a comfortable stay at our hotel. We will use your valuable feedback about the hotel as a reference for the future, so we hope you will choose our hotel again when you visit Otaru. Hotel Sonia Otaru Front Desk
Gästanvändare
Standard Tvåbäddsrum B med Kanalutsikt-Rökfritt
Bodde på nov. 2024
Familj
1 recension
10.0/10
Enastående
Publicerades 19 dec. 2024
That’s very convenient place and easy access to many places .. either for foods or viewing .. just perfect locations and friendly staffs ❤️
Översätt
Svar från boendet: Thank you very much for choosing Hotel Sonia Otaru from among the many accommodations available. Our hotel has good access to tourist attractions, and we are confident that we can assist you with your trip to Otaru. We are also very pleased to hear that you found our staff friendly. Although our English is not perfect, we hope that our conversations with you will become part of your travel memories. All our staff look forward to welcoming you again. Hotel Sonia Otaru Front Desk
SPOKOKP
Canal Superior Twin Non Smoking
Bodde på nov. 2024
Par
6 recension
10.0/10
Enastående
Publicerades 9 feb. 2025
Will stay here again if I visit there, Recommended call a taxi to the hotel, street is slippery and take a while for a walk but worth to stay, th view and location is perfect for the carnal
Översätt
Svar från boendet: Thank you for staying at Hotel Sonia Otaru. It is about a 10 to 15 minute walk from JR Otaru Station to our hotel, but we understand that it may be difficult to get around while carrying baggage and the footing is poor. There is a taxi pool at Otaru Station and a taxi phone at our hotel, so please feel free to use them if necessary. Also, depending on the weather and whether there are any vacant taxis, it may take some time. We appreciate your understanding. We hope you will use our hotel again. All our staff look forward to welcoming you. Hotel Sonia Otaru Front Desk
Gästanvändare
Canal Superior Twin Non Smoking
Bodde på nov. 2024
Par
7 recension
10.0/10
Enastående
Publicerades 16 jan. 2025
Directly opposite tje Otaru canal and near the canal cruise. Great views.
Översätt
Svar från boendet: Thank you very much for staying at Hotel Sonia Otaru. We would also like to thank you for taking the time to post your review of our hotel despite your busy schedule. Our hotel is located right in front of the Otaru Canal, so you can enjoy the beautiful view of the canal from your room. This great location is the hotel's greatest attraction, and it has been well received by our guests. We would be grateful if you would choose our hotel again if you visit Otaru again. We look forward to seeing you again. Hotel Sonia Otaru Front Desk
Gästanvändare
Standard Twin Room Rökfritt
Bodde på nov. 2024
Familj
20 recension
6.0/10
Publicerades 24 dec. 2024
Closed to scenic spot, with onsen, but the hotel is very old styled.
Översätt
Svar från boendet: Thank you very much for staying at Hotel Sonia Otaru. We would also like to thank you for posting a review. We are very pleased to hear that you enjoyed the view from your room and the hot springs. Our hotel consists of three buildings: the existing north and south buildings and the new main building. The building differs depending on the room type, so we hope you will enjoy the new main building next time. We hope you will come and stay at Hotel Sonia Otaru again when you visit Otaru. Hotel Sonia Otaru Front Desk
Koorisu
Comfort Tvåbäddsrum Rökfritt
Bodde på dec. 2024
Par
9 recension
10.0/10
Enastående
Publicerades 22 jan. 2025
pleasant experience and great customer service
Översätt
Svar från boendet: Thank you very much for staying at Hotel Sonia Otaru. All of our staff would like to thank you for your comments and words of praise. We are relieved to hear that you were satisfied with your stay and that you experienced no inconveniences. We are also honored that you were pleased with the service provided by our hotel staff. We will continue to strive to provide services that will satisfy all of our guests. All of our staff look forward to welcoming you again. Hotel Sonia Otaru FrontDesk
Noah
Canal Superior Twin Non Smoking
Bodde på okt. 2024
Familj
3 recension
10.0/10
Enastående
Publicerades 8 nov. 2024
Great location with big room. Directly opposite the Otaru Canal Cruise boarding point!
Översätt
Svar från boendet: Thank you very much for staying at Hotel Sonia Otaru. We are touched by your warm comments about our hotel. Our hotel is located right in front of the Otaru Canal, so you can view the canal from your room. In addition, the Otaru Canal Cruise pier and the tourist spot of Sakaimachi Street are within walking distance, so we hope we can help you with your sightseeing in Otaru. Your words of praise are an encouragement to us. If you are in the area again, please be sure to request Hotel Sonia Otaru. Hotel Sonia Otaru Front Desk
Gästanvändare
Standard Tvåbäddsrum B med Kanalutsikt-Rökfritt
Bodde på feb. 2025
Par
1 recension
8.0/10
Mycket bra
Publicerades 2 apr. 2025
Great view and location for the hotel, but the room furniture is a bit old, and the CheckIn process took quite a lot of time..
Översätt
Svar från boendet: Thank you for staying at Hotel Sonia Otaru. We are relieved to hear that you were satisfied with the view from the hotel and its location. Our hotel consists of three buildings, including an extension, and each has a different atmosphere. The main building is a relatively new building with a modern atmosphere, so please consider staying here the next time you visit. Also, we apologize for the time it took to complete the check-in process. There may be a large number of customers around the check-in start time, so you may have to wait. There are no particular restrictions on check-in after 3:00 p.m., so if you are able to do so, please cooperate by changing the time of your stay. All our staff hope that you will be able to use our services again. Hotel Sonia Otaru Front Desk
Gästanvändare
Comfort Tvåbäddsrum Rökfritt
Bodde på nov. 2024
Annat
56 recension
10.0/10
Enastående
Publicerades 22 dec. 2024
Thank you very much for your help to a patient.
Översätt
Svar från boendet: Thank you very much for staying at Hotel Sonia Otaru. We would also like to thank you for taking the time to leave your feedback on our hotel despite your busy schedule. We are very pleased to hear that you were satisfied with your stay at our hotel. We will continue to strive to improve our services without being complacent with the feedback we receive from our customers, so we hope that you will use our hotel again. Hotel Sonia Otaru Front Desk
Gästanvändare
Comfort Tvåbäddsrum Rökfritt
Bodde på jan. 2025
Familj
3 recension
6.5/10
Publicerades 19 apr. 2025
The room is small and outdated, bathroom is quite small and can see some stains on the wall. For the price they were listed, I would not stay here again, luckily it was only for one night. Staff were friendly though, and there's a carpark at the back of the hotel via a narrow alleyway.
Översätt
Svar från boendet: Thank you for staying at Hotel Sonia Otaru. We sincerely apologize for not meeting your expectations despite your kind stay. The existing north and south wings were built in the 1990s, and some parts may feel old. Although we are carrying out repairs in areas of high urgency, the reality is that there are still areas that need renovation. We take the comments from our customers seriously and will use them as reference in the future, and we will do our best to create a space where our customers can spend their time comfortably. We sincerely hope that you will have the opportunity to use our hotel again in the future. Hotel Sonia Otaru Front Desk