Basiliani - Cdshotels

Una bellissima esperienza! Camere bellissime, una spa enorme e una cena deliziosa e abbondante!

Ottima spa, personale preparato e gentile

Mixed review here....quite a good room on same level as reception....we were lucky, lots of steps to the restaurant and pool not good for young families and older guests in my opinion. The room was quite good for four adults with two bathrooms but aircon died on our last night and we melted!! Received a nominal 25 euro discount....not good enough. They provide only two coffee cups in room for 4 adults, no glasses, no bottle opener, knives or anything that is useful when you bring a few things back to room. Located a relatively easy 10 mins stroll into town, not great for those who dont like a walk or if it is hot...

We wanted to spend some time in Otranto before heading to a family wedding in nearby Sanarica. We booked in for 4 nights. Before we arrived Federica was already busy sorting out various transfers for our party of 9 and other family staying at the hotel. She also sorted things for us to return on our last day in Italy, use the hotel's facilities for the day and then transfer to airport. A big weight of our minds when facing a 9pm flight with 3 small children. Great communications, excellent service. The hotel was clean and tidy at all times, the food in the restaurant very good indeed, and staff always polite and helpful. Otranto itself was delightful and very relaxing. Overall, we had a great stay thanks to Federica and her colleagues and would happily return to both Otranto and the hotel.

Plan Carefully My first impressions were that this is a well- appointed and sophisticated resort. The design is beautiful, but be aware that the entire resort is terraced off into multiple levels, so there is lots of stairs. However, there are some strategically located elevators for those that have trouble navigating flights of stairs. My stay was during the first weekend of October 2024 and little did I know, that this is already considered the “off-season“. While that means more affordable lodging rates, it also means a muted vibe and a reduced level of services I’d expect in a 4-star resort. Moreover, the resort is situated outside of town and a visit to the seafront, restaurants , and shops meant a 15 to 20 minute walk. While the resort does have a shuttle van, it was not in operation to transport guests to/from the seafront or the train station (I walked a mile/1.6 km with luggage from the station on check-in day). Uber was not available and no local buses were running in October. The on-site restaurant was mediocre, with the exception of the breakfast which was great! There are 2 tiny bars, but a full-service lounge is needed. But despite these criticisms for the resort as a whole, I must say that ALL of the staff I interacted with during my stay was friendly, professional and accommodating. They exhibited pride in what they did for guests. Overall, I would still recommend a stay here. But be sure to ask a lot of questions about seasonal services before you book or visit.

A hotel on the outskirts of Otranto that could be so much nicer than it is. The hotel and rooms require updating as they are looking tired and dated. The room has little in the way of drawer storage, with a real lack of drawers to store clothing. It does have a wardrobe but not all clothes can be hung on a shirt hanger. The hotel is spread over a large area, having five “wings” and is built on very sloping terraced ground with many, many, step’s and whilst it has some small lifts it is an impracticable place for older or infirm guests. The hotel itself has a dining room which serves breakfast and dinner. The breakfast had no variation and was very limited. The restaurant offers a set evening dinner, but not a la carte options, so a walk into Otranto to find such restaurants is the norm. There is one small hut on the side of the pool that serves drinks in plastic cups and some snacks. This is where the hotel really lets itself down and could be so much better. The hotel has a bar in the reception area and a wonderful bar area in the landscaped front of the hotel which would be such a nice and relaxing place to take a drink but neither are open or used. Strangely, the staff advised that “these are not open because it’s summer”. If you want to take a drink in the evening it’s a case of purchasing one at the pool shack in a plastic cup and finding a sun lounger to sit on (in your evening clothes). The hotel could and needs to do so much better. It’s a real shame as the hotel seems to be “locked” in a time bubble.