Biwako Ryokusuitei recensioner

Lovely view of Lake Biwa. Outdoor onsen and sauna are especially nice. The water makes your skin very smooth.

I couldn't speak Japanese but I could feel that they are treating every customer seriously. Their greetings and sincere services impressed me. There was a problem with my booking initially, not sure why because I didn't get proper explanation from the hotel and Trip.com, the hotel didn't mention anything however arranged some small surprise when they knew this is an anniversary trip. I tried to upgrade my meal with crab as my wife not quite like beef and fish, they said unavailable so I keep to the original. At the end I got crab, fish and beef that surprises me. I was later received a souvenir from the hotel when they served the dessert. The hotel is busy but I'm not seeing lots of people, may be all of them staying at their rooms. The experience for me was exceptional when I woke up at 6am witness the beautiful sunrise right outside the huge window, and saw an eagle passing by my camera when trying to capture that moment. Later on when I take the free shuttle bus ride to the nearby train station, I saw an eagle again came down and climbed up outside the station. Not sure it means anything, but definitely this is a very spiritual journey for me.

Staff are very friendly and Services are excellent. The hotel shuttle picked us up from train station after we used the toll free mobile phone at the station. The next day they arranged shuttle to send us to the cable car station. The only draw back is the dinner quality. Only moderate.

Love the hotel, and the outdoor view is absolutely breath taking. Dinner was so so. However breakfast was amazing 👍🏻👍🏻

Comfortable and clean, with excellent service from the staff. Very good value! We chose both dinner and breakfast, which offered a wide variety of delicious options. Truly impressed!

Very Nice Hotel , nice food nice view Good service, relaxing

It was excellent.my parents love it so much. Unfortunately the hotel was under the course of renovation. And the food was very delicious!

We appreciate the serene ambiance, attentive service, and rejuvenating hot springs at this wonderful resort. Truly a relaxing escape! Thank you!

What a great place to relax and enjoy the onsen inside the room facing the lake Breakfast and dinner are included and they are super nice. The autumn themed dinner is so beautiful that I don’t want to eat The staffs are friendly and nice.

I give a high score because it is really a good place, but I do not recommend due to my bad experience. I have purchase for Manyo Japanese Style Room for one night including dinner and breakfast and expect a perfect experience on a Onsen Hotel. It is perfectly match with my expectation before midnight, perfect customer services, great hot spring in terms of in-house or public onsen. Great drinks and snack provided on the public area. Although the dinner is not match with my taste, I do believe it is just the issue of my personal taste. The nightmare comes when it is at 12:00 There should be auto adjustment on the temperature of private onsen in house. It turns from got to warm at midnight, so I call the hotline and seek for support on turning it hot again. However, the staff work at night can not speak English and told me my onsen is broken. The onsen turn into cold immediately. They have offer me a choice of change to another room but I do not want to bother them at night so refuse to do so. As a result, the onsen was not fixed afterward even at the morning tomorrow. And they only return less than 10% refund as the compensation to me. So here I will have 2 suggestions for you if you really want to try this hotel: 1. try not to purchase the premium room. You can enjoy the food, the public onsen and the kindness customer service even if you just purchase the cheapest one. 2. If you do purchase the premium room, and unlikely your onsen was broken, do not hesitate to change to another room. You will find no reason to pay so high for a room without private hot spring.

Beautiful place. Facilities are well-maintained, staffs are professional, polite and attentive. The Onsen is definitely one of the best in the area. It was clean with both outdoor and indoor area, plus theres a free lounge where u can enjoy ice pops and drinks afterwards. 10/10.

Staffs are so friendly and helpful. Room is clean and comfortable. I will definitely come back and stay at this hotel again in the future. Highly recommended.

Staying here was the best decision of my whole trip! Our room with the open air onsen during winter, godsend! The included breakfast was splendid! All the staff were so friendly and accommodating. Manager Kazuyoshi Watanabe SAVED our lives! May god bless him! Do look out for him when you're there. I would recommend anyone a stay here if they're looking to whine down and relax in a Japanese style stay with all the western comforts.

It's lately new renovated, the room and the view is nice. Staff are friendly and helpful. If there's Japanese breakfast (non buffet) that could be provided it will be awesome.