Holiday Inn Express & Suites Ottawa

On the surface this looks like the nicest hotel in Ottawa. Everything about the hotel is still new. However, on my most recent stay, I discovered the rooms have a bed bug infestation! I initially stayed 3 nights in room 323. That’s when the itching and welts began on my legs and back. I checked out. No new bites for the next 3 nights. Then I checked in again for another 3 nights. This time in room 419. New bites appeared again and that’s when it dawned on me what it was from. This place needs to close and do a complete extermination of the bed bugs before more people get bites on them!

Easy to find, front desk staff were friendly and efficient, breakfast was good (the cinnamon rolls are good at most HIE properties, but these were soft and wonderful). Room clean, bed really comfortable. Great shower pressure.

FRONT DESK: very nice and knowledgeable. ROOM: spacious and comfortable; beds are comfortable. Bathrooms are very clean. Microwave and mini fridge in the room. BREAKFAST: plentiful with good choices, cinnamon rolls are awesome; kept enough for everyone.

This is a really nice hotel. The rooms are clean, the lobby is clean, I liked everything about it except for one thing: they have a $50 per night pet fee. We travel with our pet a lot and this is excessive and unnecessary. In spite of this being a really nice hotel, we will not stay there again.

Everyone was extremely friendly. The man in the morning at the desk offered to turn the tv in the lobby so I could see it better from the chair I was sitting in and even offered me the remote. The lady at the desk when we checked in the night before couldn’t have been any friendlier. Good location, safe, clean room, nice breakfast. It’s the second summer we have stayed here while traveling. Also, we recommend going downtown to the Pizza Village for dinner.