RS Hotel Karam Palace

Would like to caution those looking to book at this property. There is only one listing on Trip.com currently but there are actually 2 properties under the same company (this has already been flagged to Trip.com so hopefully it will be rectified soon!) I booked to stay in a double room at RS Karam Palace. We arrived and was immediately told to go to their “annex” because we did not “upgrade” to stay at the “palace”. Showed them the booking and confirmation and was still told to go to the annex. When I asked if the annex was the same , they told me “better”. Well well, the annex (called RESORT instead, see key photo) is still under construction and renovation. Does not have a location tag on google maps yet, see map photo. Room is very different and definitely worse from that in the current listing online. No pool, no facilities. Service staff at the annex was slightly better, finally upgraded us to a better room within the same annex but told us to take it up with booking agency. Thankfully Trip.com is already aware of this issue but in case it takes awhile for rectification, this is to inform everyone!

Amabilidad y excelente situación, buen desayuno buffet, gran piscina, jardines muy limpios y cuidados, habitaciones amplias y comodidad, aire acondicionado, frigorífico pequeño y tv( solo cánales árabes , parking gratuito en puerta del hotel , perfecto para comer nicer a Quarzazate o una noche camino al desierto o las gargantas

This is a good hotel. The pool area has great seating and a bar. The dining area is nice with excellent service and good food. There is also a bar near reception that shows sports and music videos. The rooms are a good size with a couch and king bed. The bathrooms are a good size with ok finishings. T.V. is pointless, but I don't travel to watch t.v. Some travel companions had dirty rooms, but our 2 rooms were fine.