RS Hotel Karam Palace

Would like to caution those looking to book at this property. There is only one listing on Trip.com currently but there are actually 2 properties under the same company (this has already been flagged to Trip.com so hopefully it will be rectified soon!) I booked to stay in a double room at RS Karam Palace. We arrived and was immediately told to go to their “annex” because we did not “upgrade” to stay at the “palace”. Showed them the booking and confirmation and was still told to go to the annex. When I asked if the annex was the same , they told me “better”. Well well, the annex (called RESORT instead, see key photo) is still under construction and renovation. Does not have a location tag on google maps yet, see map photo. Room is very different and definitely worse from that in the current listing online. No pool, no facilities. Service staff at the annex was slightly better, finally upgraded us to a better room within the same annex but told us to take it up with booking agency. Thankfully Trip.com is already aware of this issue but in case it takes awhile for rectification, this is to inform everyone!

Amabilidad y excelente situación, buen desayuno buffet, gran piscina, jardines muy limpios y cuidados, habitaciones amplias y comodidad, aire acondicionado, frigorífico pequeño y tv( solo cánales árabes , parking gratuito en puerta del hotel , perfecto para comer nicer a Quarzazate o una noche camino al desierto o las gargantas

I stayed for three nights at the Karam Palace as part of a motorcycle tour of the Atlas Mountains (with Desert Rats) and we thoroughly enjoyed our stay. The hotel is large and the rooms are comfortable, spacious and clean with a ;are ensuite and all the usual accessories including air con (although it wasn't required during this trip). There is a large pool, spa facilities (which ofter require pre-booking), two bars, and dining facilities. The food was all self service and of a varied and good quality. All-in-all a really enjoyable stay and a recommended hotel.