Houw Hoek Hotel

Our second time at Houw Hoek and certainly not our last, from the friendly staff to the beautiful scenery, the lovely food, pools, entertainment and of coz the spa! A gem indeed, we enjoyed every second. A must visit on your bucket list should you be looking for a nice place to stay.

Neglected and unsupervised is about the summary of it…. Room, dirty under the beds, behind loose cupboards, and overall. Shower neck and head about to falloff… Welcome and activities booklet stuck together with some spilt beverage… No T-spoons and tissues…. Empty box left behind… Restaurant…. Ordered lunch, after 40 minutes with nothing I went to ask to find the waitress had gone off shift… Start again… Dinner, my fish was overcooked and dried out… Vegetables boiled to nothing. Breakfast… No teaspoons, ask and handed two. One drops on the floor and waitress returns it to the use bowl. When asked why it wasn’t sent to be cleaned after being on the floor she smiled and walked away… Coffee so strong it’s almost undrinkable but fortunately there was hot water to dilute it. Lily ponds full of rubbish, plastic and overgrown… Very sad to see the state of neglect and obvious total lack of management, leadership, oversight and checking of quality… Best service received from the friendly bar man, rest just pathetic… Owners - please fix this! You are charging for an overseas client base looking at your prices and this was very poor overall! Please, make it nice! This is a very sad reflection of a beautiful venue..

This is the perfect hotel for a family break. The staff were super accommodating and kind to the children. The games room in the loft proved to be a huge hit as well as the padel court.We ate at the hotel both evenings and were once again, so impressed with the food as well as the service.