DoubleTree by Hilton Kansas City - Overland Park

The worst hotel experience we had. Very bad location and no clean.

Front desk staff was top notch. Room was clean. Comfortable bed and piping hot water for the shower! My only complaint is about the lights in the pool room. I went for a swim the evening I checked in and over half of them were burned out. Aside from that? I’ll definitely be back.

Very disappointing and overpriced. We were 2 people in 2 rooms visiting family in the area. Had to take 2 double beds after a change was needed. Upon arrival one room has one bed made with a pile of bedding on the other. The other room had no made beds and no comforters. Also no toilet seat cover. And leftover food in the frig they charge you extra for. The coffee and gift shop only open until 11 am unless you get someone from front desk to open. The bar was closed early when we checked. the restaurant is only open until 10:30 for breakfast, closes then reopens for lunch 11 to 1. The hot tub was way too hot (we are a hot tub using family) and water was murky. Pool water was perfect temp but water was GREEN also we could only use it one day out of a 3 day stay because it was packed with screaming jumping kids. Apparently some sports event had hotel booked with families with kids. Hotel needs to have adult swim time a couple times a day and get kids out. These were middle school age kids and old folks get knocked down easily. really hard to get replacement coffee and washcloths from housekeeping after 1st night. Otherwise bed comfortable, pillows were great. Some front desk staff were friendly, others not so much. There is a lovely section of the hotel leading to and around pool and conference areas of woods right next the glass walls which is pretty cool fyi extra charge for parking. no free breakfast

When booking I did not realize this was a multi floor hotel. That said, the elevators were plenty fast and available. Front desk staff was super helpful and overall it was a great stay. Quiet, comfortable, HVAC and Internet worked as expected. Good location too.

Let me start off by saying FIND ANOTHER HOTEL. I was very disappointed in this hotel as we traveled all the way from Georgia for a softball tournament and this was a forced option at $200 a night. The hotel is in the middle of nowhere with maybe 2 restaurants (Panera) within a 5-mile radius. The softball field (Overland Park) was approximately 10 minutes away but there were hotels and restaurants right across the street. The hotel itself needs an overall upgrade. There are more than 14 floors, so the hotel accommodates a lot of people. There are four elevators and two of them were not working. There were multiple softball teams, baseball teams, basketball teams and a wedding party all here for the same week so you can imagine the wait time to come from the 14th floor. The lobby was decent. There are computers there and a restaurant. There is also a Starbucks store that is not always open so get what you need early.   Regarding the floors. The carpet is old and outdated. The walls are crumbling and old. There is a stale smell in the air. The rooms are extremely basic with the usual small flat screen tv and 2 queen beds. There is a small refrigerator in the room but ours was unplugged and filthy on the outside which tells me the housekeeping had not touched it. There is no microwave available in the hotel at all so don’t go to a restaurant and bring back food to reheat. There is no washer or dryer on the premises, and this was an issue for a softball team. They do offer washing services for $7. The bathroom is extremely basic with mold around the baseboards. There is no bar soap available to wash your hands, so we used the soap provided in bottles attached to the shower. Our shower was clogged with hair and other debris so one shower from my daughter after a game left a layer of water and dirt that would not drain. We had to call maintenance to have them unclog the bathtub. One of our teammates also had to call maintenance as their room smelled so bad from the sink being clogged. What a disgusting smell they had to endure. I had a great view of some crumbling construction and the highway. The ice machine worked so that was a good thing.   Now for the pool area. They had an indoor pool, sauna and hot tub so yes, I was excited!!  I entered the pool, and the water was not clean. The color was a greenish tint. The hot tub was not bad but unfortunately, I was joined by multiple large ants as I sat in it. The entrance to the locker room has baseboards that are rotting away, and I am sure causing mold and other health issues to anyone that is standing near it.     There is plenty of parking, which was a plus but other than that, this hotel is not worth the money they are charging.   Lastly, we booked through a third party due to the required softball booking (Traveling Teams) for one room. The hotel booked us for 2 reservations, one day a part then charged us a no show fee for the first night. I saw the charge on my credit card a day before we

I’ve been staying here for several years, and I stayed in a remodeled room on this visit. The remodel is nice, and had been overdue. It’s a good location with easy in/out access. If you can get a room on the upper half of the floors, the views are really nice. I wish they would get their elevator situation resolved, as they’ve had at least one car out of service for my last few visits. Fortunately, the hotel wasn’t that busy this time, so I never had to wait more than 2-3 minutes for one. The parking lot had some pretty big potholes, but they were working on patching them. The next time I’m in town, I’ll stay here again.

Broken elevators. Poor service. The elevator maintenance apparently has no end in sight. The pool area is gross. The cafe area is open sporadically, you have to flag someone from the front desk to get them to open the cafe. Crazy for a Doubletree. There are so many other hotels in the area. Stay elsewhere.

I was looking forward to this trip and this hotel. From outside looks great! However, when I arrived….. elevators still don’t work. Heater not working and the front desk folks are very and I mean very condescending and rude. Never staying here again. Other than location it’s bad and they don’t have manners.

Appears to be barely surviving based name and past reputation. Hotel in serious need of maintenance and redecoration. DO NOT RECOMMEND! Very sad to see and experience a once great hotel come to this state,