Gästanvändare
25 november 2023
In this review, I will not write anything about the décor, the pool, or the breakfast bar. I am writing about how our reservation was not honored and we were not refunded or compensated at all for bad customer service. I made an online reservation for a 2-room king suite on the hotel website several months before our stay. When we got to our room, one room without a place for one of our party to sleep, we knew there’d been a mistake. The person at the front desk said that they were overbooked and our room went to someone else. We were given a one-room king with a pull-out bed. Here is what did NOT happen: we were not offered any compensation or a refund of the difference in cost between the room we paid for and the less expensive room we got, we were not offered an apology or any “perk” that might have made up for the error, and we were not offered a discount on future stays. We were offered absolutely NOTHING. I’m pretty sure some customer with a higher “status” than us wanted our room and it was given to them. Simple as that. That kind of policy originates at the hotel owner or corporate level. We will never again stay at a Hampton Inn or other Hilton hotel. Doubt this is a one-off. THIS is how you lose customers.
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