Cratos Premium Hotel Casino & Spa

We came here for our honeymoon. It was an excellent experience. It was more than we anticipated. The staff is very kind and helpful. The cuisine is very satisfying. The complimentary services for honeymoon couples are surprising. We definitely would like to come here again. Thank you for everything.

I am as usual very satisfied, I would especially like to thank Mrs. Cansu at the reception who was wonderful, professional and very focused on customer satisfaction. Superb hotel, welcome eg quality service 1st class. Thank you to the whole team

Terrible experience, on arrival security keep pestering you and make you uncomfortable. They charge ridiculous fees for entry 1250TL (£30). Staff were rude, it’s a shame as you don’t even get greeted by staff, waited 25 mins to get attention from a staff member to order a drink which then took another 20 mins to come which they brought completely wrong. Stay away from this hotel. Cyprus is not the same anymore to expensive for what it is better off going somewhere else and enjoy your holiday!!

I went to the beach with my boyfriend and they said that it was full and did not let us in. We were just two people and a couple so I was 100% sure that the guest relation would help us. So we went to the lobby and talked to ms. Özlem. The second she started to talk I knew she wasn’t gonna help. She didn’t say anything rude but it was so obvious from her attitude that she was so arrogant and belittled us. It was barely a humane interaction, obviously she learnt every sentence by heart and repeated every single sentence to us, it was like we were talking to an AI. Later that day we bumped into our friends who spent the day in Cratos beach and they told us there were plenty of empty space at the beach. I can understand the regulation about giving the priority to the hotel guests, but if you are not at capacity it is just rude to not let a couple on vacation based on lies. Also I would expect a five star hotel with a good reputation to have a nice guest relation manager. There are plenty of sincere people who are more deserving of this job, you might have a bad experience but you just feel like they were actually sorry and nice so you wouldn’t mind it. My boyfriend used to work as a general manager in a five star hotel in Bodrum so we are 100% sure that she was just asking us to leave in a “kind” but not kind way. Bad experience, I don’t recommend.

İlk girdiğimiz andan itibaren başlayan ilgi ve alakaya hayran kaldık. Balayı çifti olduğumuz için hem ayrıcalıklı imkanlar hemde paketimize dahil olan ve olmayan birçok ikram ile bizi şımarttılar. Tek kelime ile harikulade bir tesis.

So so so bad experience. I give a lot of money and i take a shhtt My mini refrigerator is broke. My view is bad. Meal is so bad I remained hungry so I'm definitely not satisfied. If you think that came to cyprus please chose another 5 stars hotels..