Aria Claros Beach & Spa Resort – All Inclusive 24H

Terrible place for a family with children. Everything is dirty, you can see that the hotel is older, they don't take care of it, they don't clean it properly, there is water dripping from the ceilings everywhere (probably from the air conditioning), dirty equipment that has been used for generations. Just a shock. 6 families of us arrived there in the morning and we were all horrified and asked our travel agency to immediately move us. The rooms are old, dirty, there is a refrigerator, but it doesn't cool, there is mold in the shower and on the sink in the bathroom, no one has washed it properly for a long time. They cleaned our room with dirty water, which they used to wash about 15 rooms before. The sewage in the rooms and in the entire area stank, because they water the garden with sewage water. The mattress on the bed was so-so, you could sleep on it. The bed linen was poorly washed, although it was clean, but there were stains there for probably the whole season. The food was the same all the time. Breakfast was poor, the same, one type of yogurt, there were 4 types of Turkish pastries and it was inedible, about 20 types of cheese but the same every day, some didn't taste good, others were good, no ham or normal cheese like we are used to at home, only 4 types of fruit (some were already put out rotten), from vegetables only tomato and cucumber. Lunch and dinner were the same - meat and always spicy, always without salt, mashed potatoes from powder, every evening there were fries or baked potatoes from the freezer. Zero choice for the child. The plates and glasses were dirty, the cutlery the same. The chairs and tables were also dirty, they wiped it with some kind of chemical and a dirty cloth, the same from morning to evening. AND THERE ARE FLIES EVERYWHERE, LITERALLY EVERYWHERE, IN THE ROOMS, ON THE BEACH AND ESPECIALLY ON THE FOOD AND IN THE FOOD. And cats walk around in the dining room and eat food from the table that people left unfinished on the table or just ran off to get their drinks. They were constantly burning Turkish coffee in the dining room because of the flies, but even the foul smell didn't scare them away. We covered our food with napkins so that flies wouldn't sit on it. There is a fitness center in the hotel, but there is no air conditioning and the machines are in terrible condition, some don't even work. The beach was dirty, the sand was full of cigarette butts, needles from the trees that stung your feet, the deckchairs were pushed together so that you sat in each other's arms and EVERYONE was smoking one after another and you were breathing it when you wanted to sit on the beach. Only the sea was clean, relatively warm, because it was shallow. Towards the end of holidays grass came and there was a lot of it right by the shore. The staff was slow and some were even rude. Never again Turkey, this hotel is a maximum of 2.5 stars, it is definitely not 5 stars. The hotel is on a cliff and everywhere you have to go down

Just arrived back from a week at the Aria Claros hotel and spa. After reflecting on our week it’s 100% somewhere we would not return. The disappointing parts (and there are quite a few)! The food hall was always very busy, some days you struggled to find a seat. The food is bland, cold, watery and always the same stuff served. There are flies everywhere crawling over the food And there had been multiple outbreaks of food poisoning including my husband who went down with food poisoning on our last day. This made the local news whilst we were there as the cases were high!! And word of warning.. we wouldn’t recommend the Italian restaurant within the hotel we were shown to our table to be confronted by our starters that had been left on the table ready for us, but these had multiple amounts of flies crawling all in it and no idea as to how long they had been sat there in the heat? The buggies that cart you around the resort.. unless you’re German or Turkish you won’t get one! It became very apparent that these buggies are very much for the nationalities above and when your English you get left waiting for ages, asked to get off to let the other Turkish families in or taken on big detours to drop them off first! They also drive at ridiculous speeds normally one handed and with a mobile phone in the other.. how there hasn’t been an accident I have no clue!! The report itself is looking tired! The pool areas are dirty, scum lines on all the walls of the pool, broken tiles, broken sunbeds. Hotel rooms are small and basic with the worst hard uncomfortable beds. The gym has seen better days, broken equipment, seat pads that look like they have had a pack of rats attack them. The spa area was nice however we paid extra to use the hot tub within the spa.. but totally disappointed as it was stone cold, we were told they don’t bother heating it (would have been nice to have been told that before we booked) we wouldn’t have bothered! The reception team are a bunch of kids, who most of all don’t speak English so good luck trying the get them to help with anything they can’t even understand what your saying! Free WiFi on site however is weak and barely works!! There is almost no signal anywhere which is frustrating. The hotel is in the middle of nowhere, very remote! Wish we had known this! To go anywhere outside of the hotel is a paid taxi drive away. The shops on site are expensive and out there prices up as they know people have no other choice to go elsewhere! The good bits (there isn’t much) The Entertainment team were all very good, lovely bunch of people who try very hard to make activities fun! They work very long hours and are not treated the best by management. The shows in the evening are good, the seating in theatre area is up high and in darkness so be careful when navigating your way around! And don’t go before 10 or you have to sit through hours of kid dancing and raffle prizes.. it’s sooooo boring!! Sp

Im here with my familiy and everthing is good, food is nice, the view is amazing staff is smiling and helping All the time, guest relations is very good thanks to the Mr.Cagri for helping me anytime i need and assistance, i loved everything so far.!