För att säkerställa att de betyg som visas är äkta räknar vi inte bara ut ett genomsnitt. Vi tar även recensionens trovärdighet och gästens vistelsedatum i beaktande för att fastställa det slutgiltiga betyget.
Pay attention to their cancelation policy. The hotel is unwilling to come to a solution and not making any effort to compensate. Their communication strategy is to not communicate and hide behind ‘policies’. My booking organisation was willing to come to an agreement and tried 2 times to settle things, the hotel however was not. Poor poor service!
Översätt
Svar från boendet: Dear guest, Thank you for your feedback. We offer different room rates with different cancellation conditions. These are linked to each other. You can view the exact conditions before you book and will also receive them after you have completed your booking. We look forward to welcoming you soon so that we can fully convince you of our services. All the best, your Arosa Team
Gästanvändare
Bodde på maj 2023
Affärsresenärer
1 recension
2.5/5
Publicerades 25 juni 2023
It's good position and good sight-seeing but air condition didn't work and employee just said 'I'm sorry' and I had to sleep and sweat all night due to hot weather even hotel.
Svar från boendet: Dear Guest, thank you very much for your great feedback. We are very pleased that you have enjoyed your stay with us. We are looking forward to welcome you back soon. All the best, your Arosa team
Sehr zentral gelegenes Hotel. Die Temperatur im Zimmer kann man nicht regeln. Mir war es zu kalt im Zimmer. Musste mir Socken im Bett anziehen. Im Badezimmer war leider kein Heizkörper, so dass es auch dort zu kalt war. Schade. Die Eineichtung ist zweckmäßig. Sauna und Schwimmbad haben wir genossen. Die Aussicht von dort war super. Der Ruheraum war leider nicht beheizt.
Översätt
Svar från boendet: Sehr geehrter Norbert, vielen Dank für Ihre tolle Bewertung. Es freut uns sehr, dass Sie Ihre Zeit bei uns genossen haben und bei uns im Wellnessbereich entspannen konnten. In unseren Zimmer befinden sich Heizkörper mit einem manuell einstellbaren Thermostat, die Bäder sind mit einer Fußbodenheizung ausgestattet. Wir werden die Heizung überprüfen und entsprechend einstellen. Sollte Ihnen während Ihres Aufenthalts etwas auffallen, zögern Sie nicht uns anzusprechen. Anschließend können wir uns um die Behebung kümmern. Wir würden uns freuen Sie bald wieder bei uns begrüßen zu dürfen. Beste Grüße, Ihr Arosa Team
This will be the 4th time have stayed at this hotel with work and cannot fault it. Amazing views, very clean hotel and friendly staff. The food is also amazing especially the steak. Love my work trips to Germany which are made even better my stays in this hotel.
Översätt
Svar från boendet: Dear guest, thank you very much for your wonderful review. We are very pleased that you enjoyed your stay as well as our service. We also thank you very much for the words of praise about our colleagues, we are happy to pass them on. We are already looking forward to welcoming you back soon. All the best, your Arosa team
Sbass1234
Bodde på sep. 2024
Affärsresenärer
5.0/5
Enastående
Publicerades 19 okt. 2024
Great stay. Clean, quiet and with good facilities. Secure Parking on site at 15 euros per day. Close to town and restaurants. Staff really friendly and helpful. Breakfast was really nice with loads of choice to suit everyone. Bar cosy with a late night bar menu.
Översätt
Svar från boendet: Dear Sbass1234, thank your very much for your nice feedback. We really appreciate and looking forward to welcome you again. Your Arosa-Team
Robb4922
Bodde på juli 2024
Affärsresenärer
5.0/5
Enastående
Publicerades 7 aug. 2024
Beautiful rooms and hotel is kept to an excellent standard. The staff are superb, extremely efficient but so friendly at the same time. Breakfast has a great variety of choice and has an excellent standard. There is an open air section to enjoy your breakfast on a nice morning. I would thoroughly recommend this hotel. It is also in an excellent position to explore Paderborn.
Översätt
Svar från boendet: Dear Robb4922, thank you very much for your kind words. We are very pleased that you enjoyed your stay as well as our service. It makes us very happy that you enjoyed all our amenities. We are delighted to pass on your kind words to our colleagues. We look forward to welcoming you back soon. All the best, your Arosa Team
SK252729
Bodde på juni 2024
Affärsresenärer
3.0/5
Publicerades 9 juli 2024
Overall hotel is OK. It is one of the best in the city but that does not mean it is good. Rooms were fairly warm and stuffy as the AC was poor. Breakfast was OK at best. Pillows have an air bladder in them which makes them "interesting" but not good. Need to invest in real pillows. Hotel has a pool and sauna on the top floor. They really need to invest in small gymnasium with a weight machine or two, a couple of treadmills, and maybe an elliptical. The staff, especially in the lounge / restaurant were quite good.
Översätt
Svar från boendet: Dear SK252729, thank you for your feedback. Your Arosa-Team