Hotel Giotto

服務好，位置優越。

Not at all like in the pictures. I regret staying at this hotel more than I can put into words. I was given a loud, freezing, room near the kitchen. They double-charged me for the city tax directly from my card despite my payment. The staff is rude, unhelpful, and offered the worst service I’ve ever experienced.

The room did not match with the one visible on reservation confirmation from the hotel web. Receptionist said it is only a picture… The room and bathroom was cold. Air condition was noisy over night , no heating/radiators except for a noisy aircondition. Bad experience. Positives: Breakfest was top delicious and location near by centre.

Lovely spacious room with a balcony at an incredibly reasonable price. Helpful staff, good breakfast and spotlessly clean. Many good restaurants very close by which is nice if you’ve been walking all day and want something close. Easy walk to St Anthony’s cathedral and the university.

The hotel is very clean. Comfortable beds. Nice staff. Good AC. I had asked for a quiet room, when I booked, months earlier. We were allocated room 301 which is on the ground floor. I assumed it would be quiet, given my request. Wrong! We were too close to reception. People conversing at the top of their voices until midnight. Then, in the morning, there was ongoing clattering from 06:45 from the breakfast room. I asked to change rooms for our second night. This was done immediately, without fuss. Silence all night. We only had the “colazione veloce” breakfast, coffee and croissant. The buffet is fine for a three-star hotel. Plenty of fresh fruit.

I stayed here three nights for work (single room first floor). I’ve never encountered bed bugs before so it took me a while to figure out what the terrible, itchy, welts appearing all over my arms, legs and face were. On the third night I was so itchy that I could not sleep and turned the lights to find about a dozen bed bugs crawling around in and around the bed. When I told the staff they shrugged it off. Stay away from this hotel!! Some other comments: the rooms are not quiet (as advertised) I could hear noise from the lobby late into the night, and woke up every morning with noise from the dining hall. Additionally, staff is a mess. Getting back late after dinner one night I discovered they had deactivated my key because they wanted to scan my passport again.... claiming that I had never checked in. I told them sure but they would have to let me in the room to get the passport 🙄 Worst hotel experience in my life!! I’ve never write online reviews. Just thought people should be warned to stay away from this hotel!