Gästanvändare
17 januari 2025
The description of the room was not quite accurate. We felt many aspects of our stay were deceptive and not what we expected, despite communicating with HBD for almost a year. Our room had a lovely balcony, but it was in front of the outdoor sitting area and not at all private. Despite asking for, and being assured that catering for a dietary requirement would not be an issue, this was not the case. The accommodation was to simply let me know that I had no options and even once deliberately serving me the allergen. It was extremely challenging to communicate with the staff and despite writing to senior management, we were dismissed. Having to pay in advance is a sneaky way to have control over guests. We would not recommend and will not return.
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