Polat Palandöken

Most of the things were good .ski slope ,rooms ,services ,foods. The waiter yoones was so kind . The guest realation officer Nida was so helpful and kind . But the temperature of pool was not good and we couldn’t use it.there was not any programs or entertainment at nights.

Excellent example of hospitality, all of the staff were very attentive, kind and warm. Buffet was absolutely delicious with lots of options. Overall had a great experience and would recommend to everyone:)

We were pleasantly surprised by the whole experience at the Polat. The facilities have recently been renovated to a very high standard making it feel dignified but also homey. The staff from the sales manager Ardan, the guest relationship manager Nida and even the waiters such as Yilmaz really made our stay incredible and made us feel like extended family of the hotel. We missed breakfast every morning due to how comfortable the beds were (this is not an exaggeration). Talking about the food, we are so happy we went full board as the spread was some of the best food we've had ever and the variety always changed. The snow slopes were interesting enough to keep us on the slopes from afternoon all the way into the evening with their night piste too. We will definitely be back again to see what we consider now our friends. Thank you for welcoming a bunch of crazy Greeks to your establishment.

It is a hotel where everything you can think of has been considered. The team is incredibly caring and professional. The staff was very understanding for children.All areas of the facility were spacious.

Restaurant Momo of Polat hotel is so expensive. You can see this on their menu of course. But then they charge you an additional fee of 13%. We ordered cheese fondue. They give you a 100 gr each person, it’s nothing. But you have to pay €25,-. I was shocked about the prices. The restaurant was empty, but I understand: because of their prices.

We were in the hotel Polat last week. It was a renewed hotel with good amenity. Excellent ski resort and helpful ski equipment renting part. Food and restaurant part was good. Rooms were renewed and were good. Second day Because of weather condition, ski piste was closed and our family and our friends decided to go to swimming pool. The pool was very cold and we decided to go to the Turkish bath. Pool worker said the Turkish bath is close because, one Arab man with his wife are inside and take massage and they do not want to share bath with another one. The man did not want anyone see his wife.We tried to solve problem with hotel manager, but he did not do anything and our four families with 4 children wait at the back of the Turkish bath door unfortunately. Reception part of the hotel is another week point of the hotel. Reception worker specially a women in the name of Sheymanur were unprofessional and sometimes aggressive. This is so pity for this excellent hotel to use unprofessional person as worker. I propose to the hotel manager to re check the workers quality and education.