Comfort Suites

I will start off by saying we have stayed here many times with no complaints. My friend and I stayed here recently. We checked in around 7;30 pm-8 pm. Well i first went in and did my normal routine checking out the room, well in the bathroom I did see a roach and said ok. Well my friend, who's name the room is in, came in saw a roach on the table and killed it. Well we continued to see some crawl from behind the table well, she decided that she was not going to stay here. It was around 2 am at this time , I spoke to the front desk asking for a refund, she said she was new and could not do that. She tried to call the manager, no answer. She said she would leave a note for the manager, I asked her name she said Christy. So we left at 2;30 am. So of course Christy never called, my friend left a bad review and Christy emailed her. Well to make a long story short, Christy said no and on top of that her receipt said we check out at 9:24 am. Its already bad enough you refused a refund but you lied about what time we left. Well we talk to customer relations and they offered 6000 points, thats all they could do. I am so sorry my friend wants a refund. So on other reviews I have seen responses from A General Manager Pete Patel and Customer Relations Gina S, so we will be waiting. Its not completely the fact that you refused a refund, but you basically lied on a document. I called the next morning and spoke to a dfferent lady, I bet you she does not even know what we look like, because we were not there. And to the night front desk lady, you did nothing wrong!

Pool and hot tub were amazing along with helpful staff Miranda went above and beyond for us wonderful place .we have traveled all over and have stayed. In some terrible places but me and my wife's love your little backwoods town and felt like royalty in your home thank you

This was a good place for us to stay for a couple of nights. We appreciated the clean room and lobby, cheerful staff at front desk, and a nice hot breakfast. I used the hot tub both nights although it had been turned off the second night and required a while to warm back up after I asked about it. We'd stay here again if we are nearby.

Front desk ladies were awesome. Felt welcomed and comfortable. Room was cool. There were 5 of us. Only issue was pool. Tore up my kids feet. Literally. Ended up with open spots on toes and bottom of feet. With my son playing football he has been down since we came back so this can heal.

Room was exceptionally clean and very welcoming. Thank you: Amy - very friendly and accommodating making the reservation. The young lady that checked us in very nice and friendly. Thank you Cristy for always making sure we are comfortable and needs met. Overall staff friendly and accommodating.

Great family Christmas experience. Welcoming and friendly. Very clean. And decorated beautifully. Even had a Christmas surprise for my granddaughter when we checked in! 15 minutes from the Polar Express which is why we were there.

Mellissa was so wonderful! Came in at 1:30 in the morning and couldn’t find another place to stay. She deserves a promotion! The room was wonderful and the breakfast! The morning staff were great too!

Very clean and comfortable room and very friendly and welcoming employees and a wonderful breakfast. Would stay again. The room was very clean and the bed was very soft and comfortable. The lobby was nice and breakfast area was clean and well stocked

Hotel and room were neat and clean. Staff was bubbly and friendly. Arrived late and left early so I did not have time to enjoy the amenities. It was nice to be greeted by someone that seemed happy to be there.