DoubleTree by Hilton Hotel & Executive Meeting Center Palm Beach Gardens

We always love staying at the Hilton. This property was clean, the staff was friendly, and it was close to the shopping malls.

We reserved a room for 3 people. Our 3rd guest joined us on Sunday. I sent a request at noon for bedding on the pullout sofa, when our guest arrived 7:00PM she needed to ask for bedding.

I specifically booked this hotel because it advertised a bathtub in an accessible room. I brought bath salts and was counting on that tub to help soothe a medical condition. When I arrived, I discovered the water in my room (116) didn’t work—not even enough to begin filling the tub. I later learned that none of the accessible rooms had properly functioning bathtubs due to outdated plumbing. A maintenance worker confirmed the issue but couldn’t fix it. It was incredibly frustrating, especially as I was already navigating a personal health crisis. While the staff did offer me a refund, I didn’t have the energy to rebook a different hotel, repack, and go through that entire process all over again. This is completely unacceptable. The plumbing in your accessible rooms needs to be fixed immediately. This clearly isn’t a new issue—it feels like neglect. Please do better for your disabled and chronically ill guests. We rely on accessibility features being functional, not just listed.

Enjoyed our stay - a few room issues (no reception on tv and selling sink faucet) were reported after first day but not fixed for second night. They did comp the parking for our inconvience so they made it right.

When I first walked in the establishment there was a blonde hair supervisor I didn’t get her name but she was so rude to me, she didn’t even say hello when I walked up she just stared at me and I had to say something which was “I’m checking in for Cheyenne Durrant” she asked for my id and said she couldn’t check me in because I’m not 21 I’m 20 in which I did and didn’t get since I came to this hotel so many times in my name and got checked in without a problem. She claimed the the site I booked off called to change our rooms and I knew that was a lie because I never wanted anything changed about the room, I only wanted my boyfriend to get added to the guest list she said that ******* called to change the dates not to add anyone and I’m confused on why she said that so rude.

Convenient location right off the highway, with lot of restaurants, shopping, grocery near by.