Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard

Old but clean rooms and comfortable beds

Front desk staff was very attentive on all questions. They rooms are great. Although i wish 10th floor room ac was colder it was still a great . Would recommend 10 times out of 10 for a stay

When we arrived, the man behind the desk was so rude. I didn’t get his name. He was not wearing a name tag. He was very unfriendly and looked miserable to be there. We asked him for a bell cart and he said we would have to go find one. After I looked and couldn’t find one, I went back to the desk to inform him that I needed one and there was not one to be found. He could have cared less and said he’d let housekeeping know while playing on his phone. He was very rude. The housekeeper, Larose, was a sweetheart and very accommodating. Our room was nice and clean, but it had a musty smell. We will not stay at this property again.

The only issue was only one person was working the check -in desk, and there was a long line at check-in.

We had the 2 bedroom room, we loved our room for our family of 7, plenty of room for us all. Location is close to Phil Foster Park, where we were there to visit. Great breakfast available. My only complaint is that maybe they were understaffed, many dirty tables that weren’t cleaned off for people to sit at, not consistent with refreshing food, and there were gnats in the cover where the muffins were. This is from 2 consecutive days of my observation.

They should add an additional waffle maker to reduce the breakfast line as it’s a DIY scenario. They should also ensure doggie bags are readily available outside as it is a pet friendly hotel.