TheJacobin
2 juni 2024
I’ll be honest, some of the mixed reviews on here made me nervous to book this hotel. I just spent 5 days there and I can honestly tell you, you can ignore any negative reviews. The Ritz was terrific! I was incredibly impressed by the staff. Everyone, and I mean everyone was attentive, helpful, and kind. My girlfriend and I spent most of our time at the relaxation (adult) pool. In the hot sun, they gave out ice pops, watermelon slices, and ice cold spray bottles. They remembered our names and favorite drinks right away. We checked in early and our room was ready right away AND we got offered a free upgrade to an ocean view. There was a business conference half way through the week, but you never noticed it. The team did a great job separating it from other guests. Even people who weren’t helping us wished us a good morning with a smile. It sounds simple, I know. But it went a long way. I know management reads these, can’t thank you enough for your tremendous staff, they all deserve raises! Also want to shoutout the staff at Casa Nonna! I will say that my only gripe with the hotel was actually the other guests, which i know the staff has no control over. Some of the guests were rude or incredibly selfish. Theres specifically a pool meant for children, but parents would bring their loud and whiny kids to the area. Other adults would be incredibly loud in a quiet area. One guy was doing the laps in the pool even when other people wanted to go in. One lady had her book stolen. People would leave their trash all over the place, which attracted birds and iguanas. Again, not the staff’s fault. I know as soon as someone on the staff saw something they fixed the issue right away. And I realize this could (αnd probably would) be at most places. But for a team that works so hard in the hot sun, it would be nice if guests had basic manners.
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