Divi Aruba Phoenix Beach Resort

We loved the Divi Phoenix. The beach was amazing. The food was great and the staff was wonderful. We will be going back.

This was are 4th stay here I would say it has changed since our last stay. Staff was not very friendly when we had an issue spoke the concierge never got a response back. The spa is under construction and closed went to neighbor resort as instructed by staff had poor service. Had to call each time for a taxi at times waited as long as 30 minutes without others even waiting. Food service was slow and food was average.

Check in was a breeze. Theybwere doing construction but it did not impact us. The gift shop was VERY pricey. But that also doesnt make me want to leave a bad review. What i didnt enjoy was property did.not.follow theough with people reserving pool loungers. There arent many to begin with and when entitled guests think they can leave their stuff without a care in the world. We have balcony over looking the pool and enjoyed our loungers up on the balcony but watching all the empty "reserved" chairs with towels on them, was very annoying. There is a no reaerve policy and no one cared. Suxkedwhen we wanted to swim. Also the wave shack was not good and the staff needs.training. the cross contamination made me not want to eat there after ordering our food. No we did not say anything. We just didnt eat there again. Overall, will stay there again once renovations are finished. Our room, the mattress felt like an old school sprin matress on wood slats that creaked everytime we moved, waking us up nightly.