Peppers Beach Club & Spa Palm Cove

Had a wonderful stay here at Peppers in Palm Cove. The resort and facilities were absolutely beautiful. Location is right opposite the beach. We stayed in the penthouse suite which was beautiful, came with a spa bath on the balcony which unfortunately we didn’t have time to use. Only negative was the poor quality of coffee served at the buffet breakfast and perhaps a more varied menu is in order. The staff were very friendly and helpful, hoping to come back again soon!

The resort had a great vibe from the first walk in . Staff were lovely - room was exactly the one pictured and was comfortable which large fluffy towels - quality products and wonderful water pressure in the shower . Buffet breakfast was fantastic . We really loved being able To lounge around the pool and swim up to the bar to order drinks and food .

Stayed in 2 bedroom ground floor overlooking pool and it was fabulous , the pools are well kept and good swim up pool bar and atmosphere. Only wish it had playground for kids or kids club. Great location opposite beach and so close to lots eateries. Would highly recommend.

This resort really has resort written all over it. Gorgeous pools (x3) and lovely surroundings. Directly across from the beach and very close to plenty of great eateries. La Mesa restaurant on site is great for lunch or dinner but has an expansive breakfast so you won’t need lunch.

If I could have voted -5 stars I would have! What a disgrace. We paid more than $500 a night for a ‘Penthouse’ 1 bedroom suite….more like a dog house! The place was dirty, broken bench tops, stained furnishings and to top it off …a hair in the bed! We were on the 3rd floor, no lift and no view of anything other than a vacant piece of land with piles of dirt and rubbish…..some ‘Penthouse’. We had paid upfront in advance. When I took photos and showed management, they offered me 10% refund! You have to be kidding. We quickly looked to find alternative accommodation and luckily were able to get a luxurious one bedroom suite at Pullman Sea Temple for the same price. When I told Peppers we were leaving they said they would commit to 15% discount but only on the two nights we stayed. Seriously???? I know there’s times where the room might not have been cleaned properly for a while or the furnishings are tired but don’t charge $500 a night for it. Oh and if you should read this review Peppers…. You need to learn how to deal with complaints more appropriately. Offering us $150 refund on $2500 pre paid accommodation is disgraceful. No doubt you managed to re-book the three nights we didn’t use. Didn’t you do well out of the ‘Dog house’ that week!

We recently stayed for a 3 night break as part of our North Queensland holiday, and must say the hotel did not disappoint. The room was immaculate and was positioned over looking the pool. The pools and swim up bar were great and check in/check out was seamless. Would highly recommend.

All workers there were so kind and helpful. This includes the front desk people, cleaners and breakfast people. So helpful, I got my bag taken up to the room. Exact room that I requested. The serenity pool was divine and so needed in comparison to the other pools (where mostly children and families were). Awesome that it had a gym and tennis courts! Such a great location right in the middle of all the restaurants and shops. Had a really awesome and relaxing stay here, will definitely be coming back!!

Location was great. Room was clean, restaurant had great food choices for breakfast, friendly staff. The bed had a prominent ridge in center that felt like a bar. Bathroom lighting was dim, the shower leaked into the bathroom, bathroom had little space for items. The room was very bright during the night due to the street and building lighting. Spa never used because it wasn't private in location. Overall, resort was fine just didn't exceed.

I have been staying at Peppers palm cove at least once a year every year for the past 8 years I now think it's time for a change whilst i love the location and the swimming pool i find it hard to justify the cost of staying here again you have to carry your bags up flights of stairs as there is only one elevator in the entire place the rooms are dated and some are very small don't get me wrong, they are clean and comfortable it's just that they are not good value for money.