Caliente Tropics

Do not recommend this Hotel All I can say is the people at the REEF, are very rude, insulting and I cannot believe that you have people working there behaving the way they behave. There’s an older woman that works there that is very rude and I was sitting out by the pool and there was a woman in the pool and she told me she’s been there twice and that lady, is always very very rude to her and I went to the front desk and I talked to the desk clerk and wanted the manager‘s name because this is not the way to be treated. We’ve been going there for over 10 years and the Man at the front desk told me that they get numerous reports on her about her behavior so I don’t understand why she continues to insult people and be rude, yell at people and at this point, my husband and myself we don’t ever want to go back there and we’ve been going there, for over 10 years but because of the way we’re treated and the service we get …..We’re looking for another hotel. Also, just want to add that the gentleman at the front desk would not give me the owners name and my husband and myself have met the owner and he’s taken us to the other restaurant that’s there, but the gentleman at the front desk told me that he has never seen the owner, no info from him… There wasn’t any further. I could really go with this. 😩

Everything is pretty much impeccable for me but one thing. The hot water in the shower changes to ice cold for no reason. I constantly had to turn the hot water up. I’ve been coming here for years and I’ve experienced it in other rooms. But that’s my only minor complaint. The front desk, restaurant staff are all super welcoming. It’s a go to place for me.

Great room and rates! Amenities on site were spectacular. Visit the reef for some excellent drinks.