Palacio Can Marqués

Palacio Can Marqués was one of the best hotel experiences we have had anywhere. The hotel itself is located in a beautiful well restored palace in the heart of Palma walking distance to many things, yet quite peaceful and private. Our suite was full of character, from a fully stocked library to unique decorations. The staff is extremely knowledgeable and friendly. I highly recommend a stay here.

The first room offered had 16 steep steps from the room to the en-suite. My husband is 78! The only other available room apparently (in the half full hotel)was fetid and we had to spend the night there. The staff were well aware that it stank as they had tried to disguise it with air freshener. We could not even hang our clothes in the wardrobe as it stank The third room we were moved to was good. They charged us a supplement as it was a further upgrade to the room we had paid for The breakfast room is in a dark badly lit basement The location of the hotel is good They charged us junior staff are good The management need a course in guest relations

I have been fortunate to stay at some of the best hotels and small resorts around the world including Forbes 5 Star and triple diamond hotels. But that does not always translate to an experience that you will never forget. What I am referring to instead is a stay where the overall experience etches in your memory and lasts a lifetime. This hotel is one of those.... Our stay here was a last minute booking (which we did the night before) as our plans to stay in another area of Mallorca had changed. Despite the last minute booking, my wife and I were blown away by the customer service. Upon check in, since we were travelling with a young 5 month old baby, the reception allowed my wife and the baby to head into the room while I completed the formalities. Of course, this was only after the hotel had offered us Cava and coffees in the lovely foyer. The hotel is boutique. So it is quiet and private. It is elegant, charming and one of the cleanest I have ever been to. The courtyard and rooftop bar are very nice areas to relax and/or have a meal/drink. It is all very pleasant to your senses. After a smooth and very friendly check in process, we were struck by the initiative of the hotel to not only place a baby bath tub in our room (a very good quality one might I add) but they also placed a changing station complete with waterproof covering and lots of clean fluffy towels for the little one. But remarkably, we did not tell the hotel we had a baby with us. Prior to check in. This touch of thoughtfulness must have only happened when we walked in to the hotel. It was seamless and unbeknown to us. They had these items placed in our room between the time we were checking in and when we were escorted to our room. As a guest at this hotel, you will receive a WhatsApp contact. You are able to request darn near anything via that 24 hours a day. The response to any request is always positive and swift. On the first night, we decided to stay in since we had a long day. We asked for recommendations for an Italian restaurant. Instead of sending a link to the recommended restaurant, the hotel picked up and delivered an actual hardcopy of the menu to our room! We then asked if the restaurant could do a takeaway, which they normally wouldn't, but due to the reputation of this hotel, the restaurant and hotel were able to arrange a takeaway from a fine dining facility! We placed our order on WhatsApp with our hotel and they handled the rest. On another occasion, we needed a microwave to sterilise some baby bottles. Again this request was made at an unreasonable hour, but we received the microwave in under 15 minutes. After check out, we realised we had left one of our baby bottles in the room. But we were now in Seville. So I contacted the hotel through the same WhatsApp contact, and they immediately arranged for the baby bottle to be delivered to our future hotel in Madrid. It's was unbelievable how quickly this was arranged. Anyway moving on - The room is clea