Santa Clara Urban Hotel & Spa

Tucked up a quiet street, this hotel has been tastefully renovated and the building is clean and tidy. However elements of the room are a bit dated/basic (particularly the bathroom) and the bed was as hard as rock with only 1 pillow (you need to ask for more). The breakfast here was unfortunately the worst we experienced during our time on the Island. The waiter was great, always saying morning and getting straight to work sorting coffees - but the food was the let down. Basic meat and cheese with a variety of bread products. We left each day disappointed. The roof top bar area is very small and unfortunately when we were there a large group of guests went up to this area everyday and smoked - meaning the small terrace was unusable to any other guests. However, the staff are great here - always smiling and helpful. The welcome little bottle of cava was a nice touch. The location is fantastic to walk into the old town (the hotel is also in the old town already) and explore the sites of the city. Overall, an okay hotel in a great location - felt overpriced for what it was, but Palms is pricey and the price likely reflects the central location - just don’t expect much for the nightly cost!

Few minutes after arriving at the lovely hotel a fire broke out, and all guests were evacuated. The staff acted very professionally, and even the owner was there quickly and took action. The owner reserved rooms at another hotel and taxis were booked. Thanks for a professional and empathic effort. We hope that the hotel is back in operation soon, and we look forward to staying there next time, we visit Palma.

This is a quaint hotel on a narrow street within walking distance to shops, restaurants, attractions, and the waterfront. The very helpful front desk staff aimed to please at every turn. They helped us with taxi service (a few times), dinner reservations, beach towels, spa usage, and keeping our coffee stocked. The spa was small, yet relaxing. The whirlpool had room for 2-3 people and you had to continually push the button to activate the jets. The sauna and Turkish bath were amazing and the heated lounge chairs-sooo relaxing! Everything was clean and well stocked in the spa. We spent a lot of time on the rooftop deck to soak in the views of the convent, the cathedral, and the bay. It was the best spot for a nightcap or an early morning espresso. The room itself looked just like the room in the TripAdvisor ad. The A/C was cold. We froze under the sheets and had to use the bathrobes to keep warm. The bathroom had glass walls and a glass door which allowed for very little privacy. We travelled with family who had a different room and a door on their bathroom. If a solid bathroom door is something you require, you may want to request it. Also, the shower water soaked out bathroom floor no matter what we did to try to prevent it. The breakfast buffet was filled with fresh offerings each day. We tried something new each day but always had a cappuccino with it. I would recommend this hotel!