Carrer de Ramon y Cajal, 12, Palma de Mallorca, Balearic Islands, 07011, SpainVisa hotellinformation
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Gästrecensioner
4.3/5
Mycket bra
117 recension
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Verifierade recensioner
Läge och interiör4.5
Bekvämligheter4.1
Service4.3
Renlighet4.4
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Alla recensioner(117)
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Gästanvändare
Dubbelrum
Bodde på maj 2024
Familj
1 recension
2.7/5
Publicerades 7 juni 2024
We would never stay here again. It is all looks and no substance. It is not a four star level of property or service. For the price you pay you should find better.
We have dietary restrictions including one coeliac and the staff just did not care at all. We emailed in advance to let them know and they never even replied. They had fruit salad and bacon in the buffet so we asked for a serving of each fresh from the kitchen to avoid cross contamination from the buffet and they would not do it. This is common practice in any other 4 star we stay at. We also asked for almond milk and they had none and would not get any even with a supermarket 2 minutes walk away. For us it was an all you can't eat buffet. Our celiac member has no breakfast for her entire stay. Spain in general is amazing for coeliacs and why we holiday here but this hotel is not.
The rooms are not only very, very small but just very badly laid out. There is no room to put your bags so you have to climb over them to get to your bed. There is one plug beside the bed so you can either charge your phone or have a bedside light on.
The shower floods into the main room, a fact noted in other reviews over 1 year ago and we reported it to the front desk and nothing was done. They are obviously used to it. We had 2 rooms and in one the shower floods the bedroom and in the other it floods the entrance way and toilet.
The toilet has no locks - a fact that made our kids anxious about someone accidentally opening the door when they are in there. No privacy if sharing a twin room with another person.
And the little details too were missed.
The kettle in the room could not switch off when boiled so had to be watched and manually stopped. The "designer" cups had no handles and burnt your hands when picked up - a health and safety risk if dropped. The herbal tea bags had no ingredients listed beyond "herbal" so we had no idea what it contained. There were no facial tissues so we used toilet paper.
The room cleaners also left our room door wide open after they had finished cleaning and then walked away. Luckily we found it so after a short while, otherwise it could have been open all day.
Getting the air conditioning to a desirable temperature is impossible. We also asked this to be fixed but nothing happened. It was the same in both rooms.
The good points are a nice spa area with pool, jacuzzi, steam room and sauna.
The outdoor seats by the water feature are also nice. It is also in a great location.
For such a newly built hotel these are rookie design and function mistakes. It felt like someone lost the run of themselves in an effort to make this hotel look cool and forgot the importance of user friendliness and functionality. What a pity.
Översätt
Juan Ignacio
Dubbelrum
Bodde på juli 2024
Familj
13 recension
3.5/5
Publicerades 3 okt. 2024
Fan felt in the middle of the night on my parents bed, it could have been really bad, luckily it missed my parents
Översätt
Gästanvändare
Superior-dubbelrum
Bodde på juni 2024
Ensamresenärer
1 recension
5.0/5
Enastående
Publicerades 17 juli 2024
It has a great place for reaching anywhere including the airport. My room was really clean and well organized, plus staff was very kind. One of staff explained all of things and she let me know that walking street at night is safe and where are great places for going to bar and restaurants
Översätt
ChanEllen
Juniorsvit
Bodde på jan. 2024
Res med vänner
6 recension
5.0/5
Enastående
Publicerades 24 feb. 2024
very nice holiday w nice indoor spa! it’s very convenient in the city centre
Översätt
Gästanvändare
Superior-dubbelrum
Bodde på mars 2024
Par
1 recension
4.7/5
Otroligt
Publicerades 17 apr. 2024
My husband is disabled, the staff were all attentive and kind.
Översätt
Gästanvändare
Dubbelrum
Bodde på nov. 2023
Res med vänner
12 recension
5.0/5
Enastående
Publicerades 6 dec. 2023
The design of the hotel is fantastic.the painting at the front desk is beautiful.The room is clean, the breakfast is rich and the service is very good.I must come back again.
酒店非常有设计感,前台的绘画非常美。房间很干净,早餐非常丰富服务也非常好。
Översätt
Alex John Muffin
Dubbelrum
Bodde på apr. 2023
Res med vänner
2 recension
4.0/5
Mycket bra
Publicerades 2 maj 2023
The pool bar closes too early and we should basically have the restaurant opener maybe next time they will.
Översätt
BLVK.C.E.O
Dubbelrum
Bodde på feb. 2023
Affärsresenärer
1 recension
5.0/5
Enastående
Publicerades 18 mars 2023
Great place to stay very clean I really enjoyed my stayed everything was close by, helpful stuff.