Zafiro Palace Palmanova

The only thing for me was. Not much Vegan grub on offer but if you ask the chef will make you something But ask on arrival. The room fridge is very expensive Supermarket 2min away to restock up if you want. Gardens and pools 10/10 Indoor Sauna/steam/ pool 10/10 Immaculate clean throughout Staff excellent Children play areas 10/10 Taxis are cheaper then Bus if 4 passengers Please leave a NICE TIP Otherwise the Package was excellent for a family and young 10min to baby. Weather 25/30 very nice but cool at evening. Thank you Highly Recommended.

I recently stayed at this hotel with my family, and we had an amazing experience. The staff were incredibly warm and welcoming, always going above and beyond to make sure we were comfortable. The activities for children were fantastic, keeping my little one entertained throughout our stay. The atmosphere was family-friendly, and the hotel itself was clean and well-maintained. From the pool to the kids’ club, everything was thoughtfully designed with families in mind. We would definitely return and highly recommend this hotel for anyone traveling with children. Hotel is a 5 minute walk to local amenities and the beach.

Hotel beautiful. variety of food very good. Swim up bar and their cocktails excellent. Staff Friendly and helpful. Plenty to keep young ones entertained. (Park. Bouncy castle, trampolines, water features etc) Entertainment at night for adults. Would have no problem recommending this beautiful hotel.

I'll begin by stating that I am a food allergy mum, as our toddler has a peanut allergy. For fellow allergy parents, I hope to provide a balanced and honest account of our experience at this hotel. Unfortunately, I did not feel safe staying at this hotel—certainly no safer than I would have felt at a standard, non "allergy-friendly" hotel. This is deeply disappointing, especially given Zafiro's claim in their FAQs: "All our hotels are prepared for guests who suffer from allergies or intolerances or who are vegans." Considering we paid over £4,000 for this holiday, the experience was far below expectations. Here are the key reasons why, and I'll back up these points with photos where I can: • Inaccurate labelling: The spaghetti bolognese was labelled as containing every major allergen, including peanuts (see photo). This should have been a safe option for my toddler, but because of the confusing labelling, we couldn't take the risk. I raised the issue with the chef, who assured me that there were no peanuts in the bolognese (albeit making me feel a bit like a burden for questioning). While the staff did provide a brief tour of the food options that evening, this was the only effort made to help us manage our toddler's allergy for the entire trip. Families dealing with food allergies rely on consistent and accurate labelling to feel safe. Sadly, such labelling errors made it impossible for us to fully trust the food. Consequently, my toddler was forced to endure a restricted diet for the full 10-day stay, and there wasn't a single meal where I didn't feel on edge. • Many allergens served without labels: On a daily basis, there were all kinds of nuts in the dining areas without any labels (see photo), which is a huge oversight for families managing allergies. While I'm not going to make the mistake of feeding my toddler peanuts from an unlabelled jar, the hotel needs to be extremely cautious in considering children who may attend the buffet alone and unknowingly make such a dangerous mistake. • Unlabelled dishes: Many other meals were lacking any labelling at all (see photo), which added to the uncertainty. • Peanuts on tables: In the evenings, complimentary peanuts and nuts were placed on tables, even though these areas were largely aimed at families with children. This practice is unacceptable for a hotel that claims to be allergy-friendly as peanuts also inadvertently found their way onto the floor (see photo) where the kids are running around. For those who might think I'm simply criticising the hotel, please understand that food allergies can be life-threatening. Zafiro should not be promoting itself as allergy-friendly when it fails to provide the necessary safety measures. It's as simple as that. Other General Issues: • Cockroaches: We encountered cockroaches multiple times—in the pool, dead on the sidewalk, and even scurrying across the floor during our à la carte meal, which did a great job of putting me completely off my food.

The best hotel I have stayed in. If you can, you must stay here. I have stayed here twice with my wife and children and the staff are so attentive. I wish I be there now sipping on one of the amazing drinks they offer. This hotel is very special and the staff are the reason for this. 10/10 from me.

Just got back from a weeks stay here. We felt it wasn’t 5 star unfortunately. It’s 4 star at best and being honest if I were to go back to a Zafiro hotel I would go back to their hotel in Alcudia which we’ve stayed at before and is well worth the slight premium and 50min drive too. This one is much better on all counts. Hotel food is pretty good but the a la cart restaurants were a little average. Good food but not in a league of a la cart restaurants at 5 star hotels. The hotel is generally clean and service is ok. We had some issues along the way which I won’t go in to detail with but so did others who we spoke with at the hotel. The hotels biggest issue is its size. The pool area lacks size and space and you feel cramped in. Obviously it’s peak season so this would have felt worse but you do have to get towels on beds by 8am or face missing out.. there is no policing of this also so once they’re gone they’re gone. This got worse throughout our stay. Thankfully we moved to a swim up room mid stay which was the best decision we made. The pool also had a zoo vibe a lot of the time. I guess you notice others behaviour more when you’re basically sat side by side like part of the same family. Would I go back, unfortunately not although you may have a better experience outside of school holidays when I’m sure the size of the hotel can much better manage its guests. I don’t feel this hotel offers any kind of value for money and tour operators should seriously consider calling this 5 star and charging what they don’t go here.