Distinction Palmerston North Hotel & Conference Centre

非常滿意，北帕默斯頓是小鎮，酒店算是當地最好酒店了吧

It was a disappointment upon check in, the room was cold, squeeky floors, the air conditioning wasn't working, the unattractive room wasn't really worth for the $330 including breakfast per night. We wanted out but won't be refunded. They offered another room, worst, air con was blowing cold air and small. Both rooms were clean, redeeming qualities. We took room 1 and they gave us an oil heater. I complained the following morning due to lack of sleep and managed to change to another room, far better. They should have changed it to a better room upon check in. The morning staff was better with their customer service and upon check out has offered us a free coffee.

I booked many months ( 10) earlier as we were coming for a wedding and had booked 3 rooms. By chance happened to be in Palmy the weekend before the wedding and thought I’ll just check on our booking as we needed to change the number of people coming. To my surprise our rooms were not booked even though I had a confirmation email to state that it was all confirmed for those rooms and dates (3 nights) To our rescue was a lovely lady Julie who was on reception that day. She managed to change and sort everything so we had the rooms we needed. Thank you Julie. Oh but after such hard work by one member to make our stay great it was let down by the rooms themselves. The bed had stained sheets, a very loud and noisy air conditioner, a coffee machine provided as we had a suite, but no coffee pods to use in it. The next day I noticed our bed wasn’t made just pulled up and areas of the room were dusty. It did improve for the other days. Not a 4 star hotel at all more like a 2 star. We felt it was over priced and so won’t be staying again .