NATASHA S
9 december 2024
The crown is one of the worst hotels I booked. When you enter the property, it smells of sewage water. Then the lifts are so dingy and have a musty smell. When you enter the hotel lobby from there onwards, it smells of a strong perfume, which anyone with allergies for strong smells will start feeling sick. I could not stay in the hotel and total them. I am feeling sick with the smells they still tried to convince me to stay back by showing me different rooms. Finally, they showed me one without any perfume smell, n I decided to stay back. I left for my work, and in the evening, when I was back in the room, it was smelling very musty, and I then understood the perfume was to cover up the bad smell in the entire hotel. I left the hotel right away at night and then had to go hotel hunting with my child. I would never ever recommend this hotel to anyone it's just a fleece. How can one live in such musty and strong perfumed rooms, like living in a perfume bottle. At night, it smells of cigarettes outside the casino on the lobby level. I asked them for a refund of 17,000 for 2 days, but they refused and said only they would refund one day. The staff was very nice, but when you can't live in such a horrible atmosphere, what's the use of good staff. Do not make the mistake of booking here ever. The hotel is badly in need of a revamp. There are so many better and cheaper hotels in the North. Double Tree by Hilton Arpora. Novotel and Ginger panjim. To mention a few of them. I can't understand how can the owners live in peace, cheating people of their hard earned money. I was so disappointed as I had booked this hotel to be close to the old goa church as I came for the exposition.
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