Holiday Inn Resort Panama City Beach

The location of the hotel is wonderful, easy to find and located at the beach front. However, the hotel is pretty old and the facilities are aged without proper maintenance, unfortunately. The air con was the old style and was extremely loud. Service is kinda below my expectation thought - overcharged the resort fee and put it on my credit card again even I made the cash payment upon check in.

The hotel front desk agent tried to charge me twice for the hotel service fee. I booked through trip.com and had already paid for the hotel service fee which is $98 for 2 nights. After showing them the itemized receipt, they said it is the 3rd party service fee, not the hotel service fee. I told them I’m not paying another service fee. I’m glad I did not have to pay twice, but it was kind of ruin my day. Now there is another extra charge on my credit card placed by the hotel. I am in the process of disputing with my credit card. Overall, I like the place, but not the way they tried to charge for all these hidden or bogus fees. Note: the hotel is already expensive…

El servicio del staff es bueno, desde la recepción como en las áreas de bar y restaurante. Mi única observación sería en remodelar las habitaciones.

可以滿意了

We were there for the Labor Day holiday, me, my wife and two daughters, and that was the greatest stay we had for the last 4 years. Everything was great from the arrival to check out. Front desk Carlos, James and Cole were nice and kind everytime we needed assistance; F&B Manager Ricardo really makes a difference, je cares, he’s helpful, kind, polite, always smiling and present everywhere we looked, he was there ready to help; breakfast is great, well served, delicious food, Richard at the omelet station provided great customer service, always kind and smiling, greeting everyone. Rose at the bar also is awesome, even whenever the bar was packed she’s always ready to help and serve. Amenities are great for all ages with that white and nice beach sand. Dining at the restaurant was the o my negative highlight, we dine on Saturday me, my wife and two daughters, service was poor, took way too long and nobody ever came to the table to tell anything about, it seemed server was running away from having to talk to guests, food is good but incredibly expensive, specially for the customer service we had. Besides that, We definitely decided that this hotel will be our next summer vacation destination, however, not dining at the hotel restaurant again.

We stayed here in August if 2024 after bailing on a cruise that got caught in Hurricane Debby in Tampa. Decently priced oceanfront hotel. The place has everything you need for a beach trip. All rooms have a balcony and view of the ocean. We stayed on the 10th floor and had a great view of the beach and pools. There is a giant main pool, large hot tub, kiddie pool, and giant lazy river. There was also a splash park. There are a couple restaurants. The beachfront grill has really good food. We ate the grouper platter about three days in a row. It is really expensive though. We spent about $100.00 for lunch each day. There is an inside restaurant that has a coffee bar and paid breakfast. We had the coffee. It is also really expensive. Rooms were ok, nothing wrong with them. Just normal wear and tear from a beach hotel. Would stay again.

Gotta share how much we loved Holiday Inn Resort Panama City Beach! This resort is our absolute fave. It’s super kid-friendly and it has everything! Each room faces the ocean and overlooks the pools (giant pool, lazy river, kid pool, hot tub, and splash pad). Entertainment everyday and night with live music, concerts, poolside movies. They have a game room with pool table & and ping pong tables. Plus they also have kid-friendly activities like crafts and games. There’s a market on site that has everything including beach toys, snacks, and basics. Spa available if you need to surprise your husband after he’s driven countless hours. Restaurants & Bar are on site, which can be pretty expensive but kids eat free. They just added in an ice cream shop! We only leave for breakfast to go to our favorite local cafe! Everything is right on the beach and you can go back and forth from the pool and the beach. They have umbrellas and chairs to rent if that’s your thing. Rooms are super spacious with a full size fridge with an ice maker! You can even watch the night entertainment from your balcony! Last thing: staff is all incredibly helpful and friendly. We always feel incredibly taken care of while we’re here!

We stayed only one night before a flight out. Hotel was extremely busy with young families and has a resort like atmosphere. All rooms face the beach and have a balcony. Nice to sit and watch the beach (we stayed on a high floor). We enjoyed the outdoor bar and crab legs at the restaurant. None of us slept well, but the beds were fine. Might have been the constant on/off of the A/C. Double red flags at beach so unfortunately couldn’t swim.

I’m a frequent flyer with IHG. I stopped at this location out of necessity for one night. I did not partake of the entire resort. My review is strictly based on the room, lobby & parking. Anyone paying more than $180/night (and that’s reaching) for the hotel is getting gouged!! The rooms are ultra damp, outdated and dingy. I don’t want to hear “it’s Florida so of course it’s damp.” My final destination didn’t have damp linens & a wet atmosphere regardless of the Florida humidity. This is a facility issue. Their ac wall units are exceedingly inefficient at even slightly keeping up with the weather here. Motel style rooms & halls (access from outside), broken fixtures, damp linens, dirty & reshuffled coffee pot, condensation riddled bathroom, dirty shutters, inadequate ventilation, gross/filthy carpet, grit on floors. Badly managed from the looks of it. I just needed to sleep for a few hours, but if this had been my final destination and had to pay the $440 “ocean front” premium for an actual vaca, I’d be po’d and move to another location. Definitely NOT worth the money they’re charging. Parking is also an absolute joke. I needed disability access and had to park across the street and be brought in by a golf cart. They have a valet area with parking. Why they couldn’t accommodate me was beyond irrational on their part. I specifically asked the valet if they could plz accommodate my need for disability parking and she said they were full. I passed three empty spots driving to the other parking area. The only perk was the front desk guy was really nice. I found the entire property grossly under maintained and subpar for them to call themselves a “resort.” Beyond grateful this was not my final decision.