Gästanvändare
6 augusti 2024
I stayed at the Radisson Hotel in the Panama Canal area from July 14th, 2024, to July 16th, 2024. I became very disappointed and upset with the staff, especially Nandel, the receptionist I spoke to regarding my issue. On Thursday, July 18th, 2024, I urgently contacted the Radisson staff to report a serious issue. I had inadvertently left behind two Mounjaro cartridges of 10 mg Diabetes medication in the room's refrigerator. These cartridges, which were locked and sealed, contained injections of vital medication that I needed to administer on July 20th, 2024, and July 27th, 2024, as part of my 15-day stay in Panama. I explained to Nandel that I left my Diabetes medicine in room 2305 on Tuesday, July 16th, 2024. Nandel stated he would call me back. After waiting for his call back, I called again (Nandel never returned my call). Nandel stated that the housekeeping staff had thrown away the medicine because they were asked or trained to throw away everything left in the room refrigerators as part of their protocol. Nandel stated the housekeeper throw away medicine because they do not know if they are illegal. REALLY! Please google a picture of Mounjaro cartridges, it is labeled and it is locked and sealed one time application and is not reusable. I became upset and asked why since medicine is not a perishable item, meaning it was not leftover food, and the least the staff could have done was keep the unknown item and try to call or send an email to my husband and ask if it was ok to throw away the medication. It was obviously a medicine and not an illegal drug. The housekeeper should have google it or searched the internet before discarding an unknown medication. The value for the Mounjaro per month is $1,300. Diabetes is a chronic illness. I searched Panama City for a pharmacy with the medicine available, but the results were negative, causing me significant inconvenience. I called the Radisson numerous times. Nandel was giving me the runaround. I requested to speak with the manager, who was never available or not working when I called. I then went to the hotel in person and asked for the manager on duty, and again, he was neither working nor was there at the time. I left a written message to the Radisson Manager at the Reception desk, with my husband and kids as witnesses. To this day, I have yet to receive a call or have been contacted by the Radisson Panama Canal manager. I also requested a refund for the medicine cost, but I am still waiting for a word from them. I researched other hotels in Panama, and I was told medicines are not to be thrown away and they are to be placed as a lost and found item for at least 30 days. I am really requesting the Radisson Hotel Company to rewrite their policy for labeled medication and lost and found policy for legal medications. I hope no one goes through the same experience.
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