Gästanvändare
7 februari 2024
We love Bohol and Alona Beach and have had several holidays there since our first visit back in 2005 when we stayed at the lovely Alona Palm Beach hotel which is now the Henann Resort. Unfortunately, Henann's prices have gone up so much that we decided to try another smaller, more reasonably priced resor and chose the Pyramid Beach Resort which we had seen on previous visits and where we'd had dinner several times over the years. It has a wonderful location on Alona Beach and is really only steps to a number of other hotels and restaurants, making it very convenient. We had booked a ground floor room as I have arthritis and find it difficult to climb stairs. The room was very nicely located at the back of the resort just beside the pool and away from the noise at the front of the resort from neighboring bars with live music. The bed was comfortable, the bathroom was fine, the air-conditioning worked very well and there was a small desk space where we could put the laptop but only had a stool rather than a proper chair. We ended up bringing in one of the chairs from outside the room as the stool wasn't suitable. The WiFi in the room was fine, we had no problems with it at all during our stay. One strange thing was that in the bathroom there was no hot water in the washbasin, only in the shower. It's not a major problem but it's nice having hot water for shaving in the morning. The one problem with the room is that there were lots of little ants everywhere, particularly in the bathroom and also near where the fridge and TV are located. It was my partner's birthday and I had ordered a cake which was delivered at dinner on his birthday, which was lovely. We took the cake back to the room and looked forward to having it the next day but forgot to put it in the fridge and the next morning it was crawling with ants so had to be put straight in the garbage! We found the staff at the hotel very nice and easy to deal with, in particular all the young ladies at the reception who were charming, helpful and efficient. The hotel should be proud of them and the service they provide for guests. The wait staff at the restaurant were also very nice but unfortunately spoiled my partner's surprise birthday cake somewhat as one of the young ladies obviously thought the cake was for me and asked Alvin in Tagalog (so I wouldn't understand) when he would like the cake to be delivered to our table! When they did bring the cake, it was before they had cleared the table so I was the one who cleared the dishes while the 4 of them were singing Happy Birthday so we could take some photos of the cake being cut etc. They really should have waited, cleared all the dishes from the table and then brought the cake out. So, friendly service but not particularly efficient or professional. The one major negative about the resort is the swimming pool which looks lovely on the website but when you arrive, you are told that the pool is 10 feet deep as it was designed
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