Hyatt Place Fair Lawn Paramus

I wasn't told that the pool was closed when I booked the hotel. I brought two 8 year old and a 1 year old that were all excited to go swimming as that's why I picked this hotel that had the pool. They would no reimburse us. I called trips.com and atleast got a 60$ refund which I believe wasn't enough due to the fact that I choose this particular hotel because it showed they had a pool and that's one of the main reasons we wanted to come. The kids were extremely upset because they didn't get to swim. Also the bathroom was covered with tiny black spiders. The kids were afraid so I had cleaned it up before telling the front desk. The workers were great but unhappy with the bathroom and the fact that there was no pool.

房間打掃整體還可以，不過我也做過housekeeping所以會挑剔一些，桌子縫裡還有一些食物的殘渣，鏡子對着床不過老外可能真的不講究這些，早餐種類真的非常少，幾乎都是冷餐，地點也不太方便，在一個立交橋邊上真的很容易錯過出口，走着還得爬上爬下的上天橋，太挺危險的，要不是因為離考場近可能就換一家了，周圍也沒什麼餐飲，也就Ubereats可以送餐

A Disappointing and Disturbing Experience at Hyatt I am deeply saddened and disturbed by the treatment my elderly parents received at Hyatt. My mother is 83 years old, a U.S. citizen, and speaks only broken English. Due to a simple misunderstanding about their departure date, they believed they had one more night at the hotel. At 9am on what turned out to be their actual check-out day, the hotel called and tried to communicate that they needed to leave. My mother couldn’t understand what was being said due to the language barrier, and instead of showing patience or seeking a solution, the staff threatened to call the police on her. Threatening law enforcement against an elderly woman who simply did not understand the conversation—when there were still three full hours left before the standard check-out time, is appalling and inhumane. When I called to try and understand what happened and explain the misunderstanding, I was shocked by the attitude of the manager on duty, who herself is an immigrant with a strong accent. I politely pointed out that, as someone who has likely faced language barriers herself, she should have had some compassion or at least perspective on what my mother experienced. Instead, she became defensive and dismissive. That lack of empathy, especially coming from someone who should understand what it feels like to be misunderstood in a new country, was both ironic and deeply disappointing.