Kingsford Hotel Manila

Kingsford Hotel – A Mixed Bag with Incredible Staff, But Misses the Mark on Quality I recently stayed at Kingsford Hotel, and I have to say—it’s a property with real potential, but it’s being held back by inconsistent quality and lack of polish. The bones are absolutely here: central location, solid structure, good amenities—but once you’re in the room, everything starts to fall short. Outstanding Staff That Deserve Recognition • Lyka at the front desk was friendly, personable, and even offered us discounts on breakfast at check-in—really appreciated the warm welcome. • Kat, the massage therapist—honestly, she shouldn’t even be here. She deserves to be at a 5-star luxury spa. Her massage was so good I’d return just for that experience. • AD at the front desk was charming and helpful, and consistently attentive. • Tonite was a standout for customer service—professional, experienced, and absolutely someone who belongs at a high-tier luxury hotel. Kingsford is lucky to have her. The Hotel: Pros & Cons The hotel could seriously benefit from a partnership with a major hotel brand like Hyatt, Marriott, or Hilton to bring the service standard, furnishings, and F&B quality up to par. We stayed in an Executive Suite, but the layout and furniture made it feel more like an Airbnb than a premium hotel room. There’s a lot of empty, dead space, and the furniture is too small and sparse for the room size. • Cleanliness: 7/10. I travel with my own wipes and found sticky streak marks in several places upon arrival. • Toiletries: Just okay. • Towels: Very inconsistent—some were thin and cheap, while others were surprisingly plush and high quality. • Curtains in the bathroom felt extremely cheap and brought the aesthetic down even further. Facilities & Amenities • The gym is actually great—well-equipped and one of the stronger features of the hotel. • The dry sauna in the locker room is another bonus, though the steam room wasn’t working. • Scent-wise, they use cheap room deodorizers every few rooms. I really wish they’d invest in higher quality air scent systems to elevate the experience. Food & Dining – A Letdown This was the biggest disappointment. Even with a discount, the breakfast was shockingly low quality. Definitely not worth paying for again. • Food options were cheap, and the bacon situation was absurd—I asked twice, 30 minutes before breakfast ended, and not only did no one follow up, but they actually removed the tray right after. • No fresh juice, everything was sugar-heavy “juice drink”, and it was strange (and honestly unprofessional) seeing staff lining up to use the guest beverage station. • The restaurant staff overall lacked attentiveness, many of them gossiping at the host stand or on their phones, which is not the vibe you want when paying for hospitality. Other Notes: • Pool deck has a nice view, though I didn’t get to try any food or drinks there. • Valet and front desk were consistently polite, which helps offset some of the rougher edges. Final Thoughts: Kingsford has serious potential, but it’s currently a mismatch of great staff and poor execution. The infrastructure is here to be something much more premium, and with the right investment in service training, food quality, and room furnishing, it could truly shine. For now, it’s a mediocre stay—fine for a night if you’re not particular, but definitely not a destination hotel. If they don’t make changes, nearby options like Grand Westside are looking much more promising. Would I return? Maybe for a massage from Kat and to say hi to Tonite. Beyond that—it depends on whether they level up.

Above expectations. We had a great time in staying at this hotel. This has perfect location and walking distance to Okada. We had a very great time. Breakfast buffet is also delicious. Will book again soon!

Hotel room was exquisitely beautiful. In terms of space, size and design, it was too homey and we like the feel. Giving it a 5 star rating for its cleanliness too! The living area made it more exceptional! You don’t get to stay at the bed during your whole stay. It also served its purpose since we booked a make up artist to cater our son’s promenade. Transferring to nearby hotels was also convenient. Amenities are decent. Overall stay experience was excellent!