Hôtel de Berri Champs-Élysées, a Luxury Collection Hotel, Paris

The hotel charged me extra 700 EUR. Still not complete the refund. Very disappointed.not recommended

Hotel front desk and concierge is very friendly and helpful . Staffs in the lounge bar and restaurant are very warm and friendly too. Room is very big in Paris standard. Room design is tasteful, graceful yet modern. The only thing annoyed me very much is that the housekeepers are very rude. Everything else seems fine,except the controlling pad surface is a bit dusty. I lived there for 3 nights, everyday there are someone coming to my room without knocking the door or telling me who that is. First day I was quite shocked, I thought it was my problem because I didn't turn on the 'Do not disturb' light. That's fine. The second day, I had the 'Do not disturb' light on, someone(housekeeper) still opened my door without knocking the door or telling me who that is. That was very awkward. I feel no privacy in the room as someone could just come into your room without any notice . That annoyed me very much. I mean, what is the point of 'Do not disturb' button ??!! Later I turned off the 'Do not disturb' light and turned on 'Please make up room' light. I went out of the room and saw the housekeeper in the there. I kindly asked her could she make up my room for me. She seems unhappy and told me that It is too late and she is off already . Come on, it was only 4pm, and I am going to stay there another night. I came back after one hour , saw the ' Please make up room' light still on, so I didn't expect my room was made. Luckily someone cleaned my room but didn't turned off the light. Then it was the 3rd day, I had the late check out till 3pm and I had the 'Do not disturb' light on. You know what happened? The housekeeper opened my door without any notice again while I was in the room and said DO NOT DISTURB. It was obvious light color and I am really annoyed by that. If it happened once , ok. But everyday for 3 consecutive days ???! All the other staffs are fine but I do think it lacks housekeeping training. It ruined all the privacy and trust etc. If it is only for the room, and concierge etc I like it. The housekeeping is terrible and disappointing.

+ Very good location, good breakfast (both choice and quality of products), nice lobby bar. - Too many useless “features” and design “ideas” in the room, generally feels overpriced as most things in Paris and has nothing to do with Luxury Collection.

性價比很高，核心位置房間算比較大的，步行到凱旋門五分鐘，到景點或購物都非常方便，早餐很驚喜特別好吃，下次再來

房間窗口對着外面，恰逢新年，晚上挺吵的，有摩託車發動機的聲音。自動窗簾不大流暢。 服務是五星級的，行李接送都很省心。 早餐是點餐方式，要等時間，不適合趕時間的客人。 綜合所有條件來看，房間價格定價高了。

提早了一天退房，酒店電話打過去無人接聽，和攜程溝通無果，最後也衹好付款了全款，下次到法國參加展會會重新選酒店